SunClub Apartments

We travelled to salou on the 27 may 2019 for 12 nights, as a family of 5.The hotel is definitely not suitable for adults or children in wheels chair or walking difficulites. The hotel is on a massive hills. The resort is very limited not much to do.One day we were at the swimming pool in the hotel,the staff had closed the disabled ramp, the pool was not closed. The hotel staff told us to use the stairs and carry her up in her wheelchair. I couldn't believe what they said. I told them we will not be Doing that. Its dangerous, we could slip with the wheelchair and my daughter could get hurt. In the end we left the swimming pool and asked the staff to let us out by using the ramp. I was very disappointed by the way my daughter got treated. There were other issues that happened on our holiday that involved my daughter, the hotel staff didn't treat my daughter fairly, she was not treated equal like other children in the hotel due to her disabilities. Please dont travel to this hotel if you have anyone in your family in a wheelchair. The staff were very rude towards my family and my daughter. They treated us like we were not good enough for their hotel I truly disgusted by this hotel.

We’ve just spent a week at the SunClub, it was a last minute booking so we took a chance on how it would be with both the resort & the hotel, but I’m very happy to say it’s been an amazing holiday for all of us. We have 2 small children ages under 5 & this hotel caters so well for families. I read the reviews before we left & there were very few bad ones & I can see why. There’s nothing to really complain about!! Yes it is a bit noisy in the evenings but it stops at 11.30, so it’s not unbearable. Our apartment was very spacious, situated on the ground floor right by the pool. The air conditioning was great, as it was so hot during the day. We also had Wi-fi so the kids could use their ipads. The balcony area is huge so we could use that in the evenings, overlooking the pool with its lights on which was pretty. The hotel was busy (it’s July after all!!) but there was a really good vibe with lots of families around enjoying the sun. Everyone was pleasant & the staff helpful. The snack bar serves delicious food. The pizzas are tasty & the sangria on tap is a treat! The splash pool is great for kids, & there was always plenty of Sunbeds, even with people queuing in the morning!! We ventured out every night for food & it was mostly good, but not really traditional Spanish food. The kids loved it though! We tried paella at Cap Salou restaurant which was nice. This was the only traditional Spanish food we had. There’s a bar in the town that do happy hour from 7 to 8. We went there every night on our way to find some dinner. The mojitos were lovely & the music was good. Best restaurant in our opinion was the la piazza at the top of the hill, the worst one we had was Tropical, although the curry’s did look nice! The resort itself is small & quite hilly but nothing too bad, there’s a couple of lovely beaches which you can access via a coastal path. Our rep Alex gave us a couple of top tips at the welcome meeting, this being one of them. We didn’t walk to Salou in the end but it does look like a lovely way to get there. We caught the tourist train one night into Salou which was fun, Salou itself we didn’t really like as it was so busy!! We were so glad that we stayed in Cap Salou it’s much nicer. We would definitely return again, it was such a good deal for the facilities on offer.

I very rarely revisit a hotel, but just keep coming back to this one. I always go self cater and like the quiet location, friendly staff. The seem to be in the process of renewing decor, but I was always happy with the old one, but nice to know they are investing.