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    Protur Roquetas Hotel and Spa

    OOOOO Plus

    InRoquetas de Mar, Costa De Almeria, Spain

    TripAdvisor Traveller Rating

    trip advisor

    Based on 2212 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    Relaxation is the ticket at the Protur Roquetas Hotel and Spa, where a laid-back pool scene and a beachfront setting come as standard.

    The long lazy river, hot tub suites, and top-of-the-range spa are just some of the reasons TripAdvisor reviewers have awarded this place a Certificate of Excellence.

    As well as its own trio of restaurants, this hotel has the eating and drinking holes of Roquetas De Mar right on its doorstep.

    Just so you know this hotel does not accept stag or hen parties.

    • Rooms: 294
    • Lifts: 5
    • Floors: 5

    Things you'll love

    • On the beach
    • Pool with a lazy river
    • 2 themed restaurants
    • Free Wi-Fi zones

    Location

    Platinum

    Holidays in premium hotels

    • 4T and 5T hotels
    • Properties for families through to adults
    • High-quality hotels around the world
    • 20kg luggage allowance with TUI

    Find out more about Platinum »

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet and 2 speciality dinner restaurants. Local alcoholic and non-alcoholic drinks 11.00-24.00 and minibar with water and soft drinks Snacks 11.00-18.30, afternoon coffee and cakes and ice-cream.

    Facilities

    View all facilities
      accommodationData.facilities
    • Outdoor pool

      This pool comes with hydro-massage beds, water jets, and a section where you can swim against the current, plus a sun terrace laced with sunbeds and parasols for those who want to relax.

    • Buffet restaurant

      You'll find local and international cuisine with show cooking on offer here. Gentlemen are requested to wear full-length trousers in the evening.

    • Spa*

      There's a hydrothermal circuit offering hydro massage loungers, whirlpool baths, neck water jets and relaxation areas. If you stay four or more nights you can have unlimited Spa circuits free of charge.

    Rooms

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    • Double Room with Balcony

      These double rooms come subtly decorated in warm colours and soft furnishings. Your room will include a balcony, queen-size bed, a TV, kettle, air-conditioning, and a minibar*.

    • Double Room with Balcony

      These double rooms come subtly decorated in warm colours and soft furnishings. Your room will include a balcony, queen-size bed, a TV, kettle, air-conditioning, and a minibar*.

    Great hotel and staff
    18 Nov , 2019 COYI13
    This is the third time visiting this hotel, not been let down yet Food, cleanliness and staff are fantastic lots of activities.. There are some shops just outside the complex along with some restaurants but if your expecting nightclubs and attractions maybe its not the place for you.. You will get fantastic ocean views from the jacuzzi suites on the top floor but the price does jump up considerably..
    ARE STANDARDS SLIPPING?
    06 Nov , 2019 David H, 187518
    We've been to this hotel several times in previous years and this was our second visit this year. As always the staff are outstanding and most will go out of their way to assist in any way they can. The restaurant which used to be superb is not any more. The food was quite repetative and sometimes the food was not as hot as it should have been. One morning for breakfast the food was not warm and the hotplates which should keep the food hot were stone cold. WE complained to the restaurant staff who didn't appear to do anything about it. We then complained to reception who noted our complaint but said no one else had complained however several people taking coffee with us also said they had complained and were met with a similar response. The lazy river is in need of urgent attention - tiles were missing which could have caused injury and the sides were discoloured and required a good clean. Perhaps I'm being fussy but this is classed as a 5 star hotel but the standards aren't as good as they were. Will we visit again - not sure unless things don't improve.
    accomadating gluton free
    05 Nov , 2019 masterobi1, 503918
    while like most people on these reviews i cannot fault the hotel ammenites rooms pool area cleanleness of hotel staff very pleasent. would we go back again no. reason my wife is gluton free so she has a wheat allergy i emailed the hotel before we went to make sure there would be no problems with food i was assured that the hotel could accomadate well that isnt what happened from the first day that my wife asked for some gluton free bread for toast there were some blank looks eventualy when i had finished my breakfast there was some toast put on the table in front of her that was the way breakfast went nearly every day there were poached eggs fryed eggs tomatoes. didnt bother with lunch evening meal first night nothing marked up as to which conntained wheat if any so was pot luck after we spoke to restaurarnt manager they attempted to label things as to what foods cotained gluton in all honesty they had no idea we even went out 4 nights to eat on the last night the hotel manager was on the desk asked for roll for wife and finished up with restaurant manager walking around showing wife what was gluton free. in all not impressed with the knowledge of staff to cope with gluton free i think this is somthing the hotel has to look at i will say not all of the staff were the same but then the staff werent on every day overall hotel very good food notification a little to be learnt
    Flawless
    30 Oct , 2019 AgnesdeNamur
    Amazing, amazing, amazing staff! Everything was above our expectations! The truth is, e were supposed to go to Portugal but due to Thomas Cook bankrupcy, we booked this hotel as a "second choice", but this is definitely a first choice!!! Spotless clean, nice pools, great food! The breakfast buffet has the largest variety of "viennoiseries" I've ever seen! We stay 15 days and we had a fantastic stay!
    Great hotel
    29 Oct , 2019 IreneV1960, 188633
    We had a splendid time. Very nice personnel and very good food. The beach nearby. The rooms are very clean. Nice pool especially voor kids. Enough beds by the pool. All inclusive formula very nice during the whole day
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    View all  2212  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally