Hotel Pestana Carlton Madeira Premium Ocean Resort

Stayed in a junior suite on 14 th floor. View from balcony was beautiful. All staff welcoming and friendly. Good breakfast buffet and good service. Lunch at pool terrace very tasty. Shop for newspapers and hairdressers very helpful. Hotel was further from old town than described but found some excellent restaurants near the hotel

On arrival we were allocated a room 1 floor above reception overlooking the car park. Having a glass of wine on the balcony, we were treated to the noise and smell of a bin lorry just beneath us which we were not expecting at a 5 star hotel. After a noisy night we requested another room and were given a junior suite overlooking the sea, albeit at an extra cost of 45 euros a night. We then had a very nice rest of our holiday. Our new room had a lovely view of the sea and the beds were very comfortable. We enjoyed the facilities at the pool and would definitely recommend this hotel for a relaxing holiday. The buffet breakfast was very nice and included many options.The hotel itself is in a good location and is walking distance from the city centre. There is a fantastic pub across the road (Pub Number Two - 2.30 euros a pint!) and the local supermarket is very handy. The gym was well furnished but needs air conditioning and a few more free weights. The poolside cafe, despite being quite expensive, is very nice. All in all, a great hotel as long as you get the right room.

We stayed at this hotel mainly because it had the dive center within it and we were in Madeira for a diving holiday. I came alone with my two married couple friends The hotel itself is well-placed, just a few minutes walk until you find yourself near a restaurant or shop of some sort. I had the room with the mountain view, I was hardly ever in my room so this didnt bother me and I found the view at night very nice with all the lights from the houses up the hills. The beds were very comfortable and the room nice and clean. The air con was in good working order. Breakfast each morning was nice, a good selection of foods and service was good from the staff. The pool area was nice, unfortunately there was some building work going on and the pool and bar near the dive center was closed all week due to repairs of some sort. The pool bar was lovely and served really nice food at not a cheap price but the portion size was large and everything cooked fresh. The waiting staff were very good The only complaint I would make is the wi-fi connection, it was quite terrible for me. My phone would hardly ever have a connection to it I would stay here again, a very nice hotel with good, clean facilities