Belmond Reid's Palace

We had the opportunity to stay here a week ago. Let me preface this by saying that we have previously stayed at Belmond Caruso in Ravello as well as Belmond Residencia in Deia, Spain. Reid's Palace ranks last of those. The other hotels created a historical plethora of experiences that Reid falls a little short on, most in particularly due to the food and service. Let's start with the hotel. The hotel was a historical landmark that has hosted Winston Churchill and many other dignitaries from a era that the hotel holds dear to its heart. Writing desks and vintage furniture adorn the hallways and the rooms. Unfortunately, what this does, is make the property feel somewhat dated. Yes, the history is incredible, but I feel there is a delicate balance on showing off that history and providing modern comfort. You be the judge on this particular aspect. Food options are best at the italian restaurant and the Michelin Star restaurant where service and food are incredible. We even went to the Italian restaurant twice. The food at the breakfast buffet fell short of expectations mostly in terms of the quality ingredients rather than the selection. Yes, Madeira is an island, but the two aforementioned restaurants serve incredible foods. Somehow the terrace, pool area, and breakfast buffet don't quite hit the mark. There is a beautiful lounge area in the lobby where music is played nightly, but for some reason the service is nonexistent there. After waiting for 10 minutes for a waiter (which never came) we decided to go eat at the Italian restaurant, but not before mentioning the lack of service to the front desk. We returned from dinner wanting to enjoy an after-dinner drink at the exact same place and this time it took 20 minutes before anyone even showed up in the room. This is poor service at ANY hotel, but less expected at Belmond. Lastly, the rooms are a nice size and very comfortable, but again on the edge of feeling dated.

As a holiday treat we had been recommended to the afternoon tea at Reid's hotel. The ambience was one of colonial tranquility - overlooking Funchal and the sea from a shaded terrace whilst sitting in wicker chairs at spotless white tablecoths. The service was superb, a choice of teas and a lovely selection of sandwiches, cakes and scones - all if which were refilled as desired. Thoroughly recommend for a classy afternoon out. Recommend that you book in advance and also note that men need to wear long trousers. A really enjoyable afternoon.