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    Grand Hotel Europa Palace

    OOOOO Plus

    InSorrento, Italy

    TripAdvisor Traveller Rating

    trip advisor

    Based on 1015 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The Grand Hotel Europa Palace has its own private pier, plus panoramic views of the Gulf of Naples and Mount Vesuvius.

    This place has the best of both worlds – it’s right by the sea and just steps from the centre of Sorrento. The famous Piazza Tasso is a couple of minutes’ walk away, or you can stroll along to Marina Grande for boat trips to Capri.

    At the hotel, whether you’re in the pool, sunbathing on the private pier or sat on the breakfast terrace, you’ll have sea and volcano vistas. There are steps leading into the water from the pier, so it's easy to take a dip, too.

    • Rooms: 82

    Things you'll love

    • In the centre of Sorrento
    • Private pier
    • Pool with sea views

    Location

    • Overlooking the sea
    • 300m to Piazza Tasso
    • 400m to the centre of Sorrento
    • 28km to Pompei
    • View Location

    FOOD & DRINK

    Half Board

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast and dinner.  

    Facilities

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      accommodationData.facilities
    • Outdoor pool

      The pool here really makes the most of the hotel's fantastic location. Perched on the side of the cliff, it affords spectacular views around the Gulf of Naples and all the way across to Mount Vesuvius.

    • Italian restaurant

      The restaurant specialises in Italian dishes, but there are international options, too. And there's a lengthy wine list to choose from.

    • Private pier

      A lift takes you down the cliff to a pier. You can pull up a sunbed on this private deck over the water and take in the view, or go for a swim.

    Rooms

    View all rooms
    Dated but spotless
    31 Dec , 2019 Mazzymac1
    I was expecting a more attentive staff at this hotel. Looks grand outside, dated inside. After it being my first holiday here was looking forwards to it. The room was spacious and clean, dated furnishings and only a sheet and a bedspread on the bed. A blanket was in the wardrobe which was a relief as it was a freezing few days. Reception were helpful but vague. Went for breakfast we were shown where to sit and that was it. Staff preocuppied and not bothered about us even though it was 915am, breakfast finished at 10am. We had to look for breakfast, cereal, cake, pears, tinned prunes, pineapple, peaches, pickled onions, fresh tomatoes, baked beans, dry bread, rolls, meat and cheese, mass produced pastries and cake.Foul bitter coffee. In a place that has beautiful sfogliatella, pastries and coffee I think they could make more of an effort. The cleaning staff were friendly. Beautiful views, central and that was it.
    Europa Palace is Never 4* Hotel
    28 Dec , 2019 Petercullington
    My wife and I have visited Sorrento many times, with a good selection of 4* Hotels, but, the Europa Palace was a complete disaster, how any travel company could class this as 4* is beyond me, We book for (what we know is a great sea view at the Grand Royal Hotel that is excellent, next to the Europa) at additional costs of €580 for 7nights, what a rubbish view at the end of a very old and long patio, with a very large bush that was obscuring our view, which meant you needed to then go a further 6mtrs. to the right to finally get the view that we paid-for. The hotel itself is old and in need of a substantial refurbishment, the reception still rely on writing everything down, when to book-in. Room we had was well overdue a major refurb., only one socket to use for my wife’s hairdryer and to recharge our iPhones! Sockets old and worn; toilet seat broken, black milldew on wall at cistern level, old patio doors, still using keys to enter your rooms, with old furniture and decor! Breakfast, what can I say, depending on the location of your table on the patio areas, you then have to walk some 30+ Mars from your table to the coffee and tea area, it’s seems they’ve never heard of tea and coffee pots, you spill most in you saucer, then it’s cold when you actually sit at your table; breakfast food quality poor, choice is poor, evening meals, poor quality. Swimming Pool: You are not allowed to swim in the pool without a rubber head cap! Please, this is 21st century, not the 1900’s... Bar at night is non-existent, poor outside service, seems they work and prepare drinks from a hut....I could continue, but, you can guess, never again...
    Home away from home!!
    05 Dec , 2019 DanielleR1699, 488373
    Lovely grand hotel in an amazing location so central to everything with the main square just a few minutes walk away. Probably the friendliest and most helpful staff ever encountered in a hotel - from the cleaners to the receptionists - and an extra special mention to Francesco the maître de who went above and beyond (organising a beautiful chocolate cake for my fiancé’s birthday and then singing ‘Happy Birthday’ to him - he made us feel almost part of the family! Rooms were huge, spotlessly clean and with the most incredible views! We had breakfast here every morning with the most gorgeous views and an excellent range of food to choose from. Very good value for money hotel - we would highly recommend and would love to come back!
    Fantastic views
    18 Nov , 2019 Geoff W, 190783
    Stayed in October and could not believe the views over the bay of Naples. Very nice hotel with lovely breakfast on the patio looking out towards Mount Vesuvius. Only complaint we could find was there the beds were very uncomfortable and needed new mattresses. Even so we will be going back next year. Very close to the centre of Sorrento and even had its own pontoon with a lift down to it.
    A bit of a disaster
    10 Nov , 2019 NorthStar439052
    I find myself having to complain about the awful accommodation that was given to my wife and I on our recent trip to Italy. The hotel The Grand Europa Palace. The room we were given was no more that adequate. It was not possible to open the window because of the excessive traffic noise, It had just one power point and if as is necessary we needed to plug in a phone charger the television and fridge would not work, come to that the television did not work nearly all week even though I had mentioned it to the reception on a number of occasions. The bathroom was a disgrace it reminded me of something that I had experienced back in the 60s when I stayed in a cheap Blackpool B&B on a stag weekend, there was no bath only a shower, the shower consisted of a small tray with a cheap dingy shower curtain that stuck to your body as soon as you turned on the water, there was mould on the wall there was no proper waste fitting in the shower tray so that it was painful if your toes to or heel were to fall into it. The toilet seat was badly cracked and clearly not hygienic, the waste plug in the sink was dirty and covered in green lime scale, the taps were very stiff, my wife could just manage to turn them on but was not able to turn them off so I had to do this for her, the tap on the bidet was so stiff to turn it off I had to use a towel so that I did not hurt my hand. I complained to the reception on arrival and before we had unpacked, I asked for another room but was told that there was nothing available. This was clearly not a 4 star experience. However the staff, the views from the terrace, and being able to walk into the town centre were all plus points. We would stay again BUT only if we booked their very best room
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally