Avra Imperial Hotel

It was amazing time in Avra! 4 restaurants, great food, 2 swimming pool areas (one quiet, second not so much because of the kids), but the hotel spa area and people working there - really great. Big thanks to Concierge Monika (and her friend!) for really nice surprise. We got engaged and one day, when we came back from one day trip off the hotel, we received a bottle of prosseco and fresh fruits with a letter from Avra - with best wishes and good luck to our mariage. It was really nice and we even didn't expect anything like it. Also pianist Panos does great job there. We enjoyed our stay a lot and it was not our last, I think. If we talk about strenghts and weaknesses: + great hotel: food, spa area, rooms, + great people: Pianist Panos, Concierge Monika, bartenders, waiters + evenings with classical music: piano, saxophone and violin + supermarket nearby - area near hotel is quite "poor" with attractions. Maybe season didn't start for good, but it was quite empty everywhere around. There was not many souvenir shops all around

This was one of the worst vacations we ever had! Instead of coming relaxed and happy home, we came totally exhaused and dissapointed back. The architecture of the hotel is amazing, the food is delicious and the rooms are big and very clean. However: - the rooms are very bad isolated; you can hear the neighbours talking, the trilfuntion of the phone and the opening of closets. No rest at the room. - a waterpomp on the roof which started working at 00:00 till 06:00. No sleep without earplugs. - the shower changed in less than 10 seconds from a pleasent warm temperature to bloody hot, so you needed to step out of the shower and wait for the temperature to change back. - the hotel was full of scandinavian families with screeming, yelling, crying and children. The parents did not do anything about the childrens behavior at all due the 'free' nurture and education they maintain in the scandinavian countries. Which led to screaming children at the pool, beach, breakfast, restaurant and in the rooms. - the hotel should have been booked mainly by couples in May, like most of the websites suggested. However the ratio couples and family was: 80/20. - the staff of the reception lack of hospitality. Never had this unfriendly, non compassionate and dishonest employees at the reception. The rest of the hotel staff were very friendly. - in the night we called the reception to complain about the waterpomp. After 3 phonecalls and 1.5 hour later somebody came to check. They were too busy to come earlier... - on the last day we found out that the phone in our room did not work probably. When we pressed reception or roomservice, the line was the whole time occupied.. but after pressing 0 we were directly connected with the reception... - also on the last day we had a late checkout. The hotel knew about it. We decided to take a nap because we would have a long trip ahead. However, we were woken up by the housekeeping to clean our room for the 1.5 hours we would have stayed there. Complete nonsens!! Late checkout means cleaning after the checkout!!! Overall: If you are a couple who want to rest and have a relaxed vacation -> stay away and choose another hotel. Sincerly, Natasha