Memento Resort Kassiopi

Stayed here for a week with my parter, first week of October 19 Firstly my partner has upgraded our room to superior as a surprise treat, we discovered the room was no bigger than a standard and had none of the listed upgrades ie fruit, kettle.. Hotel insist that it is superior though could not tell me what is superior about it, Tui rep didn’t get back to us as he promised and tui in uk have been no help All guests are complaining about the choice and standard of all inclusive food We have had liver twice, cauliflower at all times if day Fries at breakfast then nine for the rest of the day The hotel has run out butter, wine, vodka and gin for days The map at reception shows a lounge to be part of the hotel and have since admitted it is not part of their complex and more The lounge which shows football etc has shut and day beds have been soil stained and wet towels from day before left on them still by lunchtime All guests have been complaining about the same things that I have mentioned Some staff have also they are ashamed of the way in which this resort is treating their guests The hotel location is good, Kassiopi is a lovely town with a beautiful harbour but will have better places to stay than Momento!

On arrival at Mementos we were allocated room 317 - dull & drab and looked out at tall brown fence (no sign of the vibrant bedding & chairs detailed on the website). We asked the receptionist for a change of room. He referred to a superior behind the wall and came back and said not at that time because the power had been cut as there was a large in the region. We returned later in the day to be told that the manager had left and we’d have to come back the next day. The following day the person behind the wall agreed to us moving but not till after 2pm. The new room we were given was a vast improvement and we were very grateful to the one ever cheerful and helpful receptionist who was quite delightful, We were advised that the new room was an upgrade but believe this was because it would have slept 4 (there was only 2 of us) and not because it was of a higher grade than we had booked and paid for. A couple of days later we returned to requested to borrow a kettle - the receptionist went behind the wall but there was no one there to refer to so we were advised there wasn’t one available and to ask again later. Many of the facilities mentioned on the website were not there eg in-room safe, telephone, AM/FM alarm clock, luggage storage (I don’t think leaving luggage in a large open reception area is storage), wheelchair access (apart from the restaurant nowhere is accessible in a wheelchair not even the reception). The TV had no more than 5 channels none of which were broadcast in English. The entertainment detailed on the website happened once a week. The selection of food on offer at the restaurant (or rather the canteen) was very limited, the quality disappointing and nothing was hotter than lukewarm. The presentation of the food was poor but worse than that was the way in which the staff cleared the tables. Yellow trolleys with a bucket at one end into which the cutlery was dropped and a second at the other end for collecting leftover food - done so by scraping one plate against another. Not the quiet atmosphere we’re used to. All in all just not what we expected