Memento Resort Kassiopi

It’s hard to know where to start with this review. The short of it is that Memento Resort, Kassiopi was the worst hotel I’ve ever stayed in. From beginning to end of our week there, it was just disaster and disappointment. Very poor facilities and below average food, unsafe children’s areas, drainage issues in rooms, rude and incompetent reception and management staff, flies in food, mouldy shower curtains and unhappy guests galore. Sadly, that list is only a drop in the ocean. TUI should not be advertising this hotel. It is not worthy of 3 stars and it is, shockingly, an official 4 star hotel based on the Greek ratings. Beautiful area of Corfu, horrible hotel. Our fellow guests were openly referring to this hotel as the Greek version of Fawlty Towers without the laughs. My strong advice is: AVOID and spend your money elsewhere.

I’ve often read reviews on here and thought ‘ok, you can’t please everyone, it’s probably not that bad’ ....but having witnessed first hand at this hotel, I’ve decided to write my first ever review!! On arrival at the reception, a member of staff greeted us and everything seemed ok. He showed us down to our room, where we were met by a very fresh smelling, large double bedroom with a kitchenette, an adequate sized bathroom and a good sized balcony. We both commented on how clean it was, great! THIS IS THE ONLY PART OF THE HOTEL THAT WE CAN GIVE A POSITIVE ON!! We spent what should have been ‘a week all inclusive in a 4* hotel complex’ actually eating out most of the time and feeling like we were in the way of the hotel staff waiting to close the place down for the winter... PRO’S; * fantastic cleaning staff (very helpful and very friendly) * nice sized room and balcony * location into Kassiopi village CON’S; * food * drink * rude staff (telling us they can’t wait to see the back of the place) * pool bar very dull and not entertaining * inside bar area feels like a waiting room * restaurant is more like a school canteen * no evening entertainment * no kettle in the room THEN THERE’S THE ALL INCLUSIVE JOKE.... FOOD I wouldn’t let my dog eat half the stuff they have served up over this last week... The meat that is on offer is repeated constantly, then you have a selection of veggies, again repeated, sometimes the same for lunch and dinner?! Who would really want Brussel sprouts and mashed potato for lunch then have a swim after that?! Nothing is labelled up...it really is a guessing game as to what some stuff is! Not ideal when you have food allergies! The margarine (to use on the mouldy bread) is not chilled at all, it’s in and out of the kitchen all day long and has a sour taste to it! I’ve never been to a hotel restaurant and had yoghurt and salad that wasn’t chilled, left on a table in the middle of the canteen! Above all else though...the food is at best lukewarm! Maybe it wouldn’t have been half as bad if we weren’t eating cold food for every course??!! DRINK The all inclusive bar opened at 10am and closed at 10.30pm Very limited as to what there is...general tea, coffee, soft drinks, lager, wine and probably the worst selection of ‘cocktails’ I’ve ever seen! SNACKS What a joke! So at 3.30pm the barman puts out the poolside snacks for you to enjoy... Every day this consists of half a dozen spinach rolls (undercooked) and two types of cake (which is also available every mealtime in the canteen)...the cakes I’m guessing should be like a Madeira cake, only it’s so rock hard to try and eat, I never got the opportunity to know! And that, ladies and gentlemen is the all inclusive package....basically full board with the odd shandy and rock cake thrown in if you fancy it! Apart from the room itself and the cleaning staff, we were very disappointed with the hotel. It’s very dated and tired, the staff could do with a big shake up and the entire kitchen staff need re training! We understand we went at the end of the season, but whether it be the first week or the last week of season, guests should be treated exactly the same! We’ve been to other resorts at this time of year and not received this treatment! Definitely should not be told that they are sick of doing and seeing the same things...and cannot wait to finish...it makes guests feel in the way and it doesn’t provide the greatest atmosphere for holidaymakers! Reading through previous reviews, it’s clear to see the decline in the place over the last couple of years...I’m sure when some of these photos were took 5+ years ago, the hotel was on top of its game...sadly, not any longer!! I definitely would not be going back there, neither would I recommend it to anyone I know!! Funny thing is, we met a ‘lucky lucky’ man in Sidari one of the days. His name was ‘Matt’ and his favourite saying was ‘and don’t come back’....well Matt, I wouldn’t worry too much about that 😉😂

My friend and I stayed here for the first week in October, we payed very little for an all inclusive holiday, and didn't expect much, however, our room was very good, very well cleaned every day, we enjoyed the varied continental food. Staff were very friendly and helpful. The hotel was low rise and spread out, with several pools and tennis court, also gym which we didn't visit. Free shuttle to two beaches and a short walk to Kassioppi (hill) Probably forgotten something, but we thoroughly enjoyed the week! Hope this is helpful. Oh, all ages seemed to enjoy the hotel.