Barcelo Royal Beach

Great welcome from staff on reception. Pools are fabulous and food at the pool is delicious.. room basic but good enough. Staff visited on first day for repairs and called us to check this was convenient. Rooms cleaned each day and staff are friendly. Medical centre very nearby and this was handy. Staff here were excellent. Hotel location is close enough to beach without being on the front.. pubs and clubs nearby very nice. Shopping mall within hotel offers a wide variety of items.. well worth a visit.

Stayed for 2 nights with friends. It is above Royal beach mall. Prime location but no sea view. Rooms are old and AC not comfortable even we have set to 18. House keeping not great. Staff not friendly. Pool is big and maintained well.

This hotel is nice but it’s definitely not a 5*. On arrival we waited about 30 mins to get checked in. After waiting we were told our room was not ready and to come back later. Once we got our room, the room was quite nice, a little old fashioned but very clean. That evening all we wanted to do was sleep as it had been a long day. All I could say is that the pillows were just lumps of material and disgusting, discoloured and stained. I went down to reception who said they would sent some more up. They sent us hard large cushions from a sofa. I went back down to reception as they were so hard it was impossible to use, who said they were fully booked and had no pillows. Management then came and said they would send more up. They came but in each pillow case were two small cushions, where when lying on these the cushions separated. We had to put up with these for the 14 nights. I even offer to buy some new pillows and reception sniggered! The next morning we went down to the pool, put our towels down and went for breakfast. When we came back our towels had been removed by the lifeguard as you can’t leave your beds unattended for more than 30 min, ridiculous! Next day I had to leave a note on the bed to say “gone for breakfast”! Kids club was terrible, all they did all day was sit and colour in, my daughter who loves going to kids club didn’t want to go back after the second day as she said it was boring. I signed something to say she was not allowed to leave kids club on her own, but found her around the pool on two occasions, so not safe at all. There was no entertainment at all during the day around the pool and evening entertainment consisted as 30 mins kids disco which was laughable and then maybe a singer or dancer later on in the night. No stage area and poor lightening. Food I have to say was lovely, we were half board. Cleaners worked really hard, maybe too hard. We saw one cleaner being sick and another lady we sat down and give a drink to. Overworked I’d say. Pool toilets were awful, they stunk of mould and paint was peeling off the walls due to this. I avoided at all costs. Lots to do outside the hotel, close the the beach, shops, bars and restaurants. I would recommend going to Malina restaurant food was amazing. Staff worked very hard. I would definitely go back to Sunny beach but go to another hotel.