TRS Turquesa

My boyfriend and I had a great experience here. We had booked a swim up room and when we checked in we were upgraded to swim up suite. The pools are great and we loved the spa. The lobby is nice and the service is excellent everywhere. Our butler Javier went above and beyond to make everything go smoothly. I had some family members staying at TRS and some at Grand Palladium so we were very last minute making dinner reservations but Javier always made it work. Thanks for a great trip!

Since our 2019 girls get away to this all inclusive was such a great success, we re-booked the exact same trip for 2020. Almost all of our trip was a smashing success. The rooms and grounds are beautiful. Very well maintained. The wait staff both by the pool and on the beach (Manuel) were fabulous. The staff at the beach side restaurant at Heleos was first class. We ate there twice a day. The food was great. We enjoyed First Wine. The food was amazing and Raquel had wonderful wine suggestions for us. Thank you Raquel!! The time spent at the spa was relaxing and refreshing. The personal touch from the resort side entertainment on the beach and the pool made for lots of fun. Each staff member that we encountered went out of their way to take great care of us. Even with the incredible number of staff members bustling around the large resort, made personal connections with us. For example, Almonte who drove us on the shuttle remembered us from night to night. I would change just a few aspects of our trip. First, we were booked at a “VIP Breakfast” which turned out to be a pitch for the timeshare. Unless we missed something in translation, we had no interest in this and were actually very unhappy that our vacation time had been hijacked with a sales pitch. Second, our butler didn’t seem to have all the information that he needed. Again, perhaps it was lost in translation. He planned for us to go see the new “must see” show--Chic Cabaret --the night it was closed. When we inquired about dinner reservations, he told us he had a “surprise” for us. I know now that the “surprise” meant that he hadn’t made any and was stalling to put something together. His lack of information actually kept us from activities because we were relying on him. Things changed for the better when I took matters into my own hands and bypassed him. I hope that he can learn and grow from our time together.