Royalton Bavaro

This was our one year anniversary trip and it was awful to say the least. This is the first time I have ever done a review on any property. We booked the upgraded diamond package-which was more expensive and had more “perks”. Not worth it. There were a few good things about this resort. 4 workers made our trip enjoyable. Juan Velez & Juan Carlos Vargus-server & bartender in the diamond club grill bar. They were amazing. Darling Mariano-vibe team- had us dancing all night. Nelson our butler- found us each day to check if all was ok. Beach area had a lot of lounges and beds. The gym was nice and had really awesome classes- TRX and boxing included. I enjoyed the nightlife at the Martini Lounge. Now to all negative things: The second you arrive, they try to talk you into going to a presentation. They say it will take as long as you want it to. However, when you get to the front lobby, the person in charge of checking you in for the presentation tells you it will take 90 minutes. They try to sell you a timeshare package. We opted not to go to the presentation and basically got harassed each time by Vilmont who told us he would not get his commission if we did not attend and we could leave after a few minutes. It got so bad, my husband and I had to find a way around Vilmont’s desk when we left our room each day just to avoid running into him and being harassed. Our room was supposed to be an ocean view room. It had a very small glimpse of the ocean from the far right side of the balcony which was set back - behind the other rooms. We asked for a true ocean view room and they said there were none available. Just FYI- none of the regular rooms or diamond club rooms will have a true ocean view that is worth paying extra for. This is because the way the hotel is situated. Asked for the mini bar to be stocked with chocolate milk for 3 days. We told our butler and housekeeping both. It was never stocked until we physically went downstairs to demand they come up and stock it. Even then it took them over 30 minutes to come up. The room smelled like sewage and mold. We asked to be moved and they said they would have to check to see if there was availability but never got back to us. They put a humidifier in the room to try to help the smell but it didn’t work. Stained sheets, pillow cases and blankets. Hair on the clean towels. Glass table in the room had sticky film when we checked in. The service in ALL the restaurants was awful. It took 10 minutes just to get a drink and an hour or more to get the food. We walked out of the Brazilian steakhouse Rio because the servers never came to our table. They kept going to the larger tables. We told the manager at Rio when we walked out how awful the service was. Walked out 3 nights in a row without eating . There were spiders and live bugs crawling underneath the food in the exclusive diamond club reception area. We picked up a croissant and saw hundreds of baby spiders and bugs underneath. That being said, temperature control standards are not met at this resort. Also- if you like ranch dressing on your salad, you will be disappointed. They don’t have any at any of the buffets or restaurants. There was a small spider in my bed. I asked them to come spray the room but not sure if it was done. Nelson did say someone sprayed but can’t be sure if it was actually done or not. Cockroaches jumping on the tables in the Oceanside restaurant -jumped right into my plate-and coming out of the hibachi grill in the Zen restaurant. The closet light kept going on and off every two seconds. Had to call them to disconnect the light completely. Had to ask for hangers twice before they brought them to us. We gave a tip to the housekeeper doing turndown service two rooms down and asked her to do our room. She took the money but when we got back to the room, nothing had been done. We told them at check in it was our anniversary trip. Nothing was done. We had to tell our butler again a few days later and that is when a banner was hung on our door and a bath was run. This hotel is rated 5 star but it was the worst resort we have ever booked. The service, food, and rooms were all awful. Not many of the servers speak English very well so that may be part of the issue. Other diamond guests we spoke to from the resort had the same issues and complaints- especially the slow and rude service received in the restaurants.

We have been to royalton Riviera maya and Jamaica and thought we would try punta cana. Stayed at royalton bavarro. Beautiful resort. Decided to go diamond club this time. Was worth it. Felix felix was our butler and did a wonderful job helping us make our vacation a great time. He helped with our dinner plans, excursions and just answered and helped us with everything.

This was the absolutely best vacation ever! We stayed in a Diamond Club Swim Out Jr Suite. The room did smell a little like mildew, but other than that we loved it. Our bartender at the Diamond Club bar and Diamond Club Beach was the absolute best. His name is Fray! He did everything in his power to make our time enjoyable. Our bellman, Duversanto, was the other one we loved. He gave us limo rides to dinners in the front and helped us with our bags. We hated to leave these two gentlemen. We did have a butler, but he didn't do as much as other butlers we heard about. We will definitely come back and hope Fray and Duversanto will be there!!