Crystal Cove

Week spent a week here in August/September. Initial arrival, check-in and setting you up for your holiday very nicely handled. The rooms we had were very clean, the sea view was lovely and the beds were great, but the bathroom had seen better days. Can't fault the cleanliness it was just very tired and needed some new fittings. The shower taps, heavily abused, sinks with slight leak from the trap below etc. The two restaurants were both very good and did a nice range of food. We found the drifters outside restaurant much easier going than reflections. All the staff were particularly helpful and very attentive. There was one exception a lady called Hazel who managed the reflections restaurant seating. On several occasions she lack the basics of customer service and was almost rude. My opinion is the lady needs fresh customer service training or needs to get out ic the tourist industry. Quite surly and never looked pleased to welcome you to the restaurant. The rest of the staff were brilliant. The bar, the beach, tropical support and the gardeners...all great. The pools were nice but the pathway and tiling looked a little past it's best. So overall, a really nice stay, but bathrooms and pool areas need a little TLC. Would recomend it for families.

Sea and beach are beautiful best I have seen water is clear and calm. Water sports provided were fantastic including a water taxi to sister hotels Tamarind, Waves & The Colony Club. The staff were very attentive but lacked overall coordination in terms of information given. One of the selling points for this chain is the dine around, where you can eat at sister hotels. We managed to eat at Waves twice with it being cancelled on many occasions because the quota was reached little did we know that families with young children got priority. We found that from Waves, Crystal Cove were not aware of this. The food from the buffet mostly was not edible due to it being left so long over cooked and tough. A la Carte was ok although the choice was very limited. The room we were given down by Drifters bar was very dated and nothing like the website pictures. We had to ask for our bed sheets to be changed as they were dirty and had not been changed by house keeping. Although there are negative views here we did enjoy the holiday mainly because of the location by the beach

We stayed at this beautiful,clean hotel in August, every staff member was so friendly and could not do enough to help you . Its very relaxing Hotel but enough things to do. The water sports was great and so easy to book. The drinks were really good ,especially all the cocktails. The two restaurants were both very good and the food was varied and plenty of different tastes. Would definately return to this hotel and would recommend it.The rooms were very spacious.