Jaz Makadi Oasis

This is my review as a female travelling with two (7 years old boys) children. Let’s start with the good points, fabulous room that was cleaned to a good standard. The grounds also lovely, well maintained and cleaned. Kids club staff, amazing and my two loved it there, even asked to go. Pool area lovely and also was the beach. Entertainment was good for all nationalities but a bit repetitive over the two weeks though. The kids loved the aqua park and getting there was easy. A bonus was the lack of mosquitoes day and night, none of us really suffered at all! We did snorkelling and a jeep safari but this was with an outside company, but felt the security getting into and out the hotel and resort good. I felt safe at all times. Service, well we often got overlooked in both the restaurant and by the pool, asked for drinks that wasn’t brought to us. I have no issue with getting my own drink but when you are told twice it will be bought over you I expect it to happen. Very little help in finding sun beds or putting up the parasol. Dinner plates still on the table whilst eating pudding, and yes I did complain about this twice (to the manager and reception)! Yet it still continued to happen. As for dietary requirements, I emailed ahead asking about lactose free food as was told it was available. We arrived late on the Tuesday so I asked on the Wednesday morning. We was show the label for milk and told to avoid this food. It then took four days until milk was available. After a few days my son was fed up with the lack of food available to him (a child fed up of chips)! and no alternatives provided I again spoke to the restaurant manager and it did improve. We was asked each breakfast what he would like for dinner and it was made for him. In general I don’t think there is a great variety of food available for children in either the main or the family restaurant and on two week holiday it goes get reparative. All in all if I had received the service that other guests did then this would have been a good holiday, but for us service and food choice (in regards to allergies) play a major factor, which is what let this place down. I have been to Egypt before and not experienced this and it’s hotel or chain that I wouldn’t return to.

The Hotel was amazing very comfortable all amenities very good! Pools spa everything amazing! Good food polite staff. Except for one named Mamamduo Drugs were purchased from him, and he was paid, but this wasn’t enough he kept pestering and asking for more money. So from this experience I would not recommend this hotel to any of my family or friends or anyone because of this man and his behaviour, until he is removed from this hotel.