Grand Hotel Reykjavik

We stayed at the Grand as a part of a Viking Ocean Cruise extension to Reykjavík. Our room was small with no comfortable seating. The bed linens were dirty. It was so warm we couldn’t be in it other than when we needed to sleep. The shower was treacherous. Staff did not assist in helping with luggage and were not responsive to complaints about room temperature. The food was very expensive although dinner buffet was good breakfast was terrible. It is a 20-30 minute walk to the center of Reykjavík and shuttle buses stop running at 5pm. Taxis are vert pricey. It was one of our worst hotel stays ever. Would definitely not recommend.

We stayed here as part of an extension of a Viking Ocean cruise. I have stayed in four star hotels all over the world, and this place does not measure up. Check in was very slow. I was traveling with my sister and the reservations were made months ago. They had a hard time finding us a room with two beds. Ok. Stuff like that happens. But then once we were in our room, starting to unpack, the fire alarm went off. Twice. The desk said it was a system malfunction. Ok. Systems have glitches sometimes. I didn’t bring an adapter to plug in my phone. Frankly I have never needed one in a four star hotel anywhere in Europe/Asia I have traveled. They said I had to buy one and they sell them at the front desk. They eventually “loaned” me one. Ok. That was nice, but they should have plugs for American electronics like every other hotel. The room is really hot. The window opens just a crack and does not let in much fresh air. It is hot in here. And the bed is really, really soft. And really low to the floor. I can’t imagine how someone with a bad hip or elderly person would get in/out of it. The hotel is out a ways from the shopping district. They have a great free shuttle that will take you downtown. They just won’t pick you up so you have to pay for a cab or walk. If you have mobility issues, you are out of luck. While waiting for our room we had lunch in the restaurant. Service was slow and not very friendly. We didn’t feel at all welcome. The food was ok. We will find other places to eat during