Riu Reggae

I just came back from this hotel yesterday with 6 of my girlfriends, my sister, my mom and my aunt. We had the absolute best time. There was not one minute we weren't laughing and the entertainment was fantastic. The staff at this hotel were nothing but kind and caring during the day and at night we saw they had another side which was incredibly talented dancers, actors/actresses, and singers. I would recommend this hotel over and over again. Its hard to name our "favorite" staff but some to name would be String Bean, Chad, Barbie, T-Rex, Black Beauty, Tia, Shaquille, and again to all of the other amazing people here. You will not be let down especially if you are going for a true good laugh and fun time!!!! Stuck up and snobby, or don't know how to relax and don't know how to have fun, don't waste the staffs time!

My friends and I were sexually harassed by multiple male staff members of a resort in Jamaica to the point where we felt so uncomfortable that we needed to leave. We were assured by the Assistant GM that they would refund our stay for both rooms but would not provide any documentation of this. It has now been 2 weeks since we returned home and the resort is refusing ANY refund at all. Hopefully if we can get this in front of the right people they will make this situation right. Three friends and I went to Jamaica to celebrate my 30th birthday. We booked the RIU Reggae resort in Montego Bay, Jamaica because it was affordable and had great reviews. Upon our check-in we noticed the male staff members there were VERY sexually aggressive towards us. At first it started out with multiple compliments and gestures, long stares and quickly turned into sexual harassment. One of my friends was followed around the lobby and entertainment area of the hotel by a entertainment dancer who was demanding her phone number or Facebook. She informed him multiple times that she was not interested and had a man but he would not stop. We went up to the room immediately after she had been followed and harassed for over 40 minutes and our night ended by hiding out in the room hoping he did not know which rooms we were in. Another male staffer approached one of the girls while she was getting a meal and told her how innocent and pure she looked. How she needed a Jamaican man like him to “take care of her” and show her how a real man should f**k her because obviously her man was not doing it right. He proceeded to cat call her and tell her obscene sexual things while she was trying to get away. We of course reported this to the hotel that same day. We spoke with two assistant general managers, head of security and a female travel agent. Spending more than 4 hours expressing the story to their teams. We notified them that we did not feel comfortable staying at that resort any longer and would be checking out in the morning (we knew they would not refund us for that day since it was already 7pm by the time the situation was handled). We checked out the following day and requested documentation of the refund we would be receiving for two rooms. They denied our request and would not let us film them verbally approving the refund either. It has now been two week and the resort is denying any form of refund at all. Please help us get this story out to @RIU about their terrible customer service and sexual harassment of female guests. I am very unbiased with my reviews and always give companies a benefit of the doubt but in this situation they are just plain wrong and will do nothing about it.