Riu Reggae

I had a party of 21 booked at this establishment. Let's start with the positive... entertainment was amazing, bartenders amazing(Especially Crystal). The Steak house restaurant was good(even though it's outside and we were eaten alive by mosquitoes). Rooms were cleaned daily and grounds were kept clean. The jerk chicken hits delicious you just have to pick the sweet sauce because the hot sauce is too much! Time negatives are my whole group except 2 rooms booked for double beds and were all given king beds instead stating the resort was sold out (we were booked since November with double beds on our reservations). They did offer to switch in a day or two but you had to check out at noon and couldn't get your new room until 3:00pm. The buffet dining is all outdoors except at dinner time. Some people in our party refrigerators were not stocked the 1st two days. The drinks are REALLY WATERED DOWN!!! I'm not a drinker and was still sober after 4-5 shots. The disco is two resorts over and extremely small but the music was good. You have access to Rui Montego Bay but only for lunch. At Rui Reggae two of the 4 restaurants are closed on Monday. I wouldn't go back to this resort but if they made those changes it could be a great resort.

I arrived at the hotel around 12:30pm to find out that I no longer had the double room with sea view that I booked on January 14th and fully paid for on April 1st. I then asked to speak with the Manager - Elaine who was also NOT helpful, didn't care and offered to add another bed to the room. She did explain that the room rate had changed of which I did not receive a notification of that via e-mail or by phone and I was now in a King and they could put a cot in the room. I asked if the bed was a cot and she said she wouldn't refer to it as a cot with a very snotty attitude. When the bed arrived, in fact it was a "cot" as Americans would refer to it and not a bed. To say I was disappointed with the customer service is only the beginning of my complaints. I asked for a cake to feed 13 on the 14th for our Girls Trip birthday celebration - the cake I received was 6 inches by 4 if that large. Another major concern is the MOSQUITO population in the lobby bar area. I called for a toilet repair - the handle was practically falling off but I assume the housekeeping staff didn't bother to report. Also, the stopper in the sink was broken, but I didn't even reach out to get that repaired. The website advertises themed restaurants - the buffet breakfast, lunch and the steakhouse offered absolutely horrible, cheap, overcooked food, VERY MUNDANE OFFERINGS, food wasn't obtainable after 10:00pm and only one bar was open. Overall, I would not recommend this property to ANYONE.