Grand Palladium Jamaica Resort and Spa

Fab Holiday at the Grand Palladium September 2019. We travelled with our 10 year old daughter and found this hotel full of Jamaican Culture and vibes. Staff are friendly and most of them happy, great variety of food, which was cooked to perfection, and also the Jerk Huts showcasing the best jerk chicken and pork. Rooms are a good size and comfortable, nice excursions although pricey if booking with your operator. (Who pass the bookings onto the hotel anyway). Cannot wait to return next year!! Usually we never return to the same location or hotel, but this has to be a must return 2020.

Great time with my wife. Liked the a la carte restaurants. Lot of variety of restaurants. Temperature was very hot and humid. On spot photography service is very expensive. I would definitely go back but with a some other couples in group.

Traveled to this resort 9/4/19-9/8/19. Poor customer service and rude staff. I’ve been to many resorts and this was the absolute worst place I’ve ever vacationed at. I’m use to staff that is happy, smiling, and helpful. Majority of the staff did not want to speak and God forbid you ask them a question. A total of 23 of my family members traveled to this resort ready to have a great time. I feel so bad because this was the first time being out of the country for some of them, mainly my 5 kids who I wanted them to experience the best time ever. They don’t take reservations for the restaurants except for the horrible Hibachi grill. At the “Jamaican” restaurant there was about 14 of us waiting patiently to be seated in a non crowded restaurant. The issue was that one of the waitresses had a big ordeal with seating us near each other. We had no issue with being seated 2 tables of 7, but why in an empty restaurant would you try to seat us across the room from each other where we would have to yell?... The waitress in their language outwardly expressed her distaste and a manager came over and accommodated us with no problem. I’m pretty sure we are not the first group to stay at this resort and wanting to sit with each other. The buffet had an issue with groups as well, we never minded waiting patiently for seating because we knew we were asking for a little bit of their assistance with seating. The resort rooms in The Grand Palladium side were outdated , . We had a conjoined room and the doors were extremely hard to open. Screens on balcony doors were ripped and were hard to open. The shower head in my room was broke upon arrival and the one in my kids room kept spewing water everywhere. My travel agent informed the resort that it was my 10 year vowel renewal and the resort did nothing for our Anniversary at all, no champagne, no flowers, nothing on our door, no cute towel swans on the bed. The travel agent emailed the resort because the phone numbers the FRONT DESK gave me to give to my agent didn’t WORK. The resort the day before we were leaving brought us some old fruit and some Irish cream Rum... That no one drinks. The food overall was not great. I paid for a couples massage and it was mediocre, staff was a little better in the spa than everywhere else. A lot of the grounds keepers were friendly, now that I think about it let me clarify: the life guards, front desk, and restaurant staff were the rudest of them all. My first trip out of the country was to Jamaica and the resort where we stayed had the best customer service and some of the nicest people that one will ever meet. I never thought I would encounter this level of disrespect especially with bringing well over $20,000 in revenue to this resort in only 4 days. The resort has a lack of communication about the daily activities. Typically the resorts send out a daily or weekly schedule of daily activities to keep people informed, this was never done. We had to make this trip the best we could. We spoke to a manager , Katrina and the best she could do was tell us to come back next time and she will upgrade us to The Lady Hamilton side, “VIP.” So they want us to waste more money to come back to the “Grand Palladium” to deal with some of the rudest staff ever, no thank you. I will never return to this place and wouldn’t recommend it to my worse enemy. The only Pro of my trip was the small vowel renewal ceremony that we put together ourselves on the beach. Now that was beautiful. The packages for the vowel renewal were out of hand, too pricey, you only technically pay for chairs and linen. Also, Odane (employee on beach) and the only female driver of the transports was the two most down to earth people on that resort that kept a smile on their faces, loved to see them!!