• 20th October 2021 –TUI’s first major campaign since appointing creative agency Leo Burnett London earlier this year lands today, relaunching the brand with a fresh brand identity for the post-pandemic world against a backdrop of travel restrictions easing across Europe.


    The Europe-wide campaign and platform, entitled ‘Live Happy’, showcases TUI’s breadth of offer and shows how they – help create enriching moments that last a lifetime irrespective of who you are. The campaign kicks off with a 60” film, produced by Forever and directed by Kinga Burza, which will premiere during Coronation Street on ITV, and takes us on a journey through a world of TUI experiences, from beach trips to exploring far flung islands by canoe and day trips around a Moroccan souk.


    With this fresh and colourful take on what a new world of travel and holiday experiences can look like, TUI is looking to attract broader audiences who look for authentic local experiences on holiday, without alienating important package holiday buyers. The platform is designed to be a long-term campaign that will run for years, repositioning TUI as a modern, progressive travel company and demonstrating that TUI has the expertise, range and scale to create the perfect travel moment for anyone and everyone.


    The wider campaign sees Publicis Groupe UK public relations agency MSL – handling UK PR and the internal roll-out – unite with Leo Burnett London. The fully-integrated campaign covers TV, VOD, Online Video, Radio, Social, Print, Owned Media, OOH/DOOH, Digital, Retail Windows, CRM and will run across twenty-three European territories, including the UK.


    Katie McAlister, Chief Marketing Officer, TUI, said: “It was important for us to show that TUI helps to create much more than beach and sun holidays – with us you can ski, spa, explore cities, and everything else in between. In the past people may have believed TUI didn’t have the type of holiday they wanted to experience and Leo Burnett has helped bring to life our perspective on travel: that holidays are so much more than “just a holiday”. Ultimately, they enrich our lives for years to come – and it was this diversity of experience that we wanted to come across in the campaign.”


    On delivering the agency’s first work for TUI since winning the account in January, Leo Burnett London’s Chief Creative Officer Chaka Sobhani said: “Live Happy is about the stuff that changes you and the way you see the world. The experiences that help you to reconnect with the people and places you love, to start new chapters and revisit old ones. The things you remember long after you get home. We wanted to create a new look and feel that puts the famous TUI smile at the heart of the campaign. A smile that represents expertise, fun, adventure, new possibilities and a whole lot of heart.”


    As part of the brand relaunch, Leo Burnett London revamped TUI’s brand identity and brand world, influencing how the brand looks, speaks and feels for people across all touchpoints of the customer journey. The new brand identity, with a fresh tone of voice, will influence everything from advertising, co-branding with partners and tourist boards right through to in-flight and check-in experiences. The famous TUI smile has also been integrated into all visual brand assets to complete the makeover.


    In developing the new identity, Leo Burnett London worked with Design Studio to bring in new typefaces, colour palette, typography, photography, illustration styles, animations and more to create a more authentic representation of the brand and the moments and experiences it creates for its customers.


    Julien Queyrane, Creative Director of DesignStudio says: “DesignStudio were brought in to help bring TUI’s new purpose (“TUI creates the moments that make life richer”) to life. Collaborating with Leo Burnett and using TUI’s inherent positive energy as inspiration we worked together to reimagine their core assets; changing colours, typography, freshening up art direction and illustrations, even introducing motion and interaction around the TUI smile across digital experiences. TUI’s new brand is fun, flexible, digitally friendly and able to reach a much broader audience.”


    For further details, contact:




    Leo Burnett

    Campaign name: Live Happy

    Chief Creative Officer: Chaka Sobhani

    Creative Directors: Rob Tenconi & Mark Franklin

    Copyrighter: Joe Miller

    Art Director: Steve Robertson

    Head of Design: Phil Bosher

    Studio Director: Richard Pettiford

    Business Director: Paul Wilde

    Account Director: Robert Ellen

    Account Manager: Annie Flood

    Account Executive: Daisy Jackson

    Head of Planning: Josh Bullmore

    Senior Planner: Elly Fenlon

    Project Director: Dwayne Rapley

    Head of TV Production: Emily Marr

    TV Producer: Stef Forbes & Lou Pegg

    Art Buyer: Jo Hodge


    Production Company: Forever

    Director: Kinga Burza

    Exec Producer: Sasha Nixon

    Producer: Natalie Wetherell

    Cinematographer: Monika Lenczewska

    Production Designer: Anna Colomer

    Service Company: Palma Pictures

    Editor: Jack Singer @ Stitch

    Postproduction company: Freefolk

    Audio Postproduction company: Wave


    Photographer: Tom Van Schelven


    Media Agency: MediaCom

    Business Director: Vicky Tait

    Account Director: Justyna Hodun

    Comms Planning Manager: Aisha Addison


    TUI’s Brand Team

    CMO: Katie McAlister

    Group Director of Brand & Content: Toby Horry

    Global Campaigns Senior Brand Lead: Felicity Walker

    Head of Brand Identity & Creative: Christian Torres

    Global Campaigns Brand Manager: Jennifer Smith

    Head of Brand Strategy: Sara Ali


    Design Studio

    Executive: Alex Johns

    Creative Director: Julien Queyrane

    Design Director: Tom Munckton

    Strategy Director: Rachel Corponi

    Client Director: Magali Johnson

    Client Manager: Naomi Williams

    Designer: Joni Kirton

    Designer: Tom Hadaway

    Design Director: Charlotte Francis

    Designer: Hayden Shields

    Designer: Diane Dear


    About TUI


    TUI UK and Ireland is the UK’s largest tour operator. During the COVID-19 pandemic, TUI UK & Ireland’s holiday programme has been greatly impacted, and the business has responded by providing flexible options for customers whilst following Government travel advice.

    TUI UK & Ireland has a team of over 9,000 employees and its full holiday programme serves over six million customers each year. As part of TUI Group, it is the business behind the TUI, First Choice, Marella Cruises and Crystal Ski Holidays brands, as well as TUI Lakes & Mountains, TUI Tours and TUI River Cruises, and its sub brand is TUI BLUE.

    When fully operational, its airline, TUI Airways, operates to over 85 destinations in 38 countries. It was the first airline in the UK to take delivery of Boeing’s 787 Dreamliner.


    About Leo Burnett

    Leo Burnett London is a creative agency that specialises in bringing the power of populist creativity to its clients. The agency brings people together from advertising, digital, social and brand activation backgrounds, united by a passion for problem solving and building brands that people love. Clients include McDonald’s, Premier Inn, Iceland, Kellogg’s and Vision Express. Leo Burnett is part of Publicis Groupe UK.

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