Accessible holidays

If you need an accessible room – with a walk-in shower, or wider doors for your wheelchair for example – give us a call. You can call our Assisted Travel team on 0800 145 6920, they’ll be able to check to see if the hotel you’re interested in has any suitable rooms.

If you’d like a room located in a specific part of the hotel, such as on the ground floor, near to the hotel’s main facilities, or close to a lift, we can add this as a request to your booking – these types of requests can’t be guaranteed, though.

Depending on the type of room you’re booking, there may be a fridge available in case you need to store any medication. If there isn’t a fridge included with your room type, we can add a request to your booking, but this isn’t guaranteed. Your hotel may be able to store medication in a fridge in their reception or kitchen. Alternatively, the hotel may be able to provide a fridge at an extra charge.

Booking an adapted room online

We want to make travel with us as easy as possible – that’s why we’re offering instant adapted room confirmation in some hotels.

If you’re booking an adapted room online, please bear in mind that the layout and facilities of the room have been designed for customers with access needs in mind. Each hotel and destination will have its own accessibility standards and regulations, which may not be equivalent to UK building standards. Please ensure you’ve checked the Adapted room and Hotel Detailed Access Guide before booking.

By booking an adapted room online, you confirm that you’ve checked this hotel’s Detailed Access Guide and you’re happy with its overall suitability for your access needs.

If you need any other accessibility provisions, you must contact the Assisted Travel Team, who can arrange airport assistance, accessible transfers and more. Please do this as soon as possible after booking and no later than 48 hours before travelling.

If you don’t let our team at TUI know about any accessibility requirements, it might mean that the destination teams are unable to meet your requests.

For any more information, please call our Assisted Travel Team.

With adapted rooms and accessible transfers available in lots of destinations we fly to, the choice is yours when it comes to accessible travel. If you’re stuck for choice, our Assisted Travel team will be able to make some suggestions based on your needs – just give them a call.

You can give the team a call on 0203 451 2688. If you are a British Sign Language user, you can use SignLive to connect with us via an interpreter. To use this service, just download the SignLive app from the App Store or the Google Play Store, sign up and search for TUI in the community directory. If you’re unable to download the app, you can visit www.signlive.co.uk/login on your web browser and sign up there.

Just so you know, the first time you use SignLive you will need to complete a one-time registration. This is just to keep your account secure, and allow SignLive to call you back if needed.

For all the info head to www.signlive.co.uk/faq. If you’re having trouble signing in, just email hello@signlive.co.uk and somebody from the SignLive team will get back to you as soon as possible. You can access SignLive via the app or a web browser. Visit www.signlive.co.uk/login for more info, or visit