Sky Pool Hotel Sole

Excellent location with panoramic lake view from roof top pool area. Staff friendly and welcoming. Just a few minutes walk to restaurants, bars and shops. Very good service by boat to other places on Lake Garda. Recommend walk to Bardolina all along lake side.

This was the end of our 2-week Italian honeymoon. The location was awesome, the hotel itself was clean and comfortable. The service was absolutely horrendous. We pulled up and didn't know where we could leave our car to unload it and check-in. My husband ran in quick to ask that question, the woman at the front desk snapped at him and said the hotel parking was full, and the public lot was about a 5-minute walk away. She didn't actually answer the question, but we just followed what another couple did. While checking-in, she mentioned that the free boat tour was full, and the olive oil/wine tour was available; I asked if she knew of any private boat tours and she once again snapped a reply no and rolled her eyes. Another negative was you couldn't leave the do not disturb on because it is electric rather than hang card. Once you remove the room key it removes the do not disturb from the outside screen. The free breakfast was not that good. The coffee was from those machines that allowed you to choose from multiple different options and didn't always get it in the cup even when placed directly under the spout. The cheeses and meats were heavily smoked which was aggressive taste for breakfast; the rest of it was okay seemed like they tried to cater to many different cultures. We didn't try their lunch or dinner service, but the pool bar was great, though there was some difficulty when I asked for a vodka tonic; I think it was a language barrier problem. When checking-in no one stated the check-out process. We had an early flight out of Milan, as we were checking out, 1 no one was around and 2 when a guy did show up he told us we had to pay cash for our stay if we were checking out before 8 am. We looked at him and stated they needed to warn people about this at check-in because we would have paid the night before. We gave them our phone number and they said someone would call us for payment which was kind of sketchy but so far no weird charges yet. Overall, comfortable stay, horrible front desk service, and it was a hotel that was for older retired people.