Why didn't I get the seats that I chose using Select Your Seat?

We're sorry that you didn't get the seats you asked for. Occasionally, due to operational, safety or security reasons we may need to change the seats. Our select your seat service is provided using Civil Aviation guidelines, so we need to meet various requirements before we can allocate seats near the exits, you may have your seat change from one of these if you are in one of these categories:
Under the age of 12
Deaf or blind
Travelling with a child on your lap
Mobility impaired – including temporary injuries, like broken bones
Unable to understand cabin crew commands
Using a seat belt extension
Flying with an assistance animal
If you select an emergency exit seat, but fit into one of the above categories, you’ll be allocated a different seat when you board. If this happens, you might not be entitled to a refund.

If we do need to change your seat, we try to give you another one that's as close as possible to what you originally booked. That said, some these seats together may be across an aisle or behind each other.
 

Refunds

We can only offer a refund if we can't seat your group together and in a similar position to the seats you originally requested. If you didn't receive seats together or in a similar position then please contact us and we'll look into this for you.