What if my purchase from the TUI onboard shopping service isn't working?

We want you to be happy with every purchase! Here's how we can help:

For quick returns (within 28 days):

For faulty products (after 28 days):

Products with brand guarantees

Our expert brand partners are available for product support – if you’re unsure please contact us.

Where to send returns:

After Travel Customer Support
TUI UK & I
71/72 Kingsway
The Kingsway
Swansea
SA1 5JE

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