How do I make a complaint about my holiday?

We're sorry that you have not enjoyed everything about your holiday, and hope that we can help to resolve this.

If you have a complaint whilst on holiday with us, please ensure you inform your TUI Rep, the accommodation management or airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 28 days of your return from holiday.

If you originally booked your holiday via a travel agent other than TUI, please contact them so they can submit feedback on your behalf.

To make a complaint, please complete this form to share feedback with us. Once you've completed your form, we'll send you an acknowledgment email with your reference number. We'll be in touch with the lead passenger on the booking within 28 days. Please provide us with as much information as possible, including your booking reference and holiday dates where applicable.