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Travel Information
Can I check in online?
Yes, online check-in is available for all TUI customers who are travelling on TUI flights - these are the ones with flight numbers beginning TOM.
Go to Manage My Booking
Flying on another airline?
Because you're flying with another airline, you will need to check in online on that airline’s website.
To log into the airline website you will be asked for your flight reference number. Please note, this is not the same as your TUI booking reference. Your flight reference number will be a 6-character alpha-numeric code and can be found on your booking confirmation, e-ticket or in manage my booking on the TUI website.
More questions about Check-in
- Can I check in online if I'm travelling with a baby? View more details
- Can I reprint my boarding pass if it's lost or damaged? View more details
- Do I have to pay to check in online? View more details
- Do I need to print my boarding pass if I check in online? View more details
- Do I need to print the payment confirmation page if I've bought extras or upgrades? View more details
- How does mobile check-in work? View more details
- How do I check in online? View more details
- I'm on the My Booking page. When I click on Check-in, nothing happens - what's going wrong? View more details
- I'm trying to check in online, but I'm getting a message saying Check in at the Airport. Why is this? View more details
- I've checked-in online from my smartphone. How do I save or print my boarding passes? View more details
- I've heard there are new airport scanners that mean some hand luggage restrictions are lifted, is this correct? View more details
- I couldn't print my boarding pass when I checked in online. Can I print it later? View more details
- I didn't check in online before my outward flight. Can I still check-in online for my flight home? View more details
- I have received an error message while trying to check in online for my TUI flight. What should I do? View more details
- What happens if I can't check in online? View more details
- What happens if I don't check in online? View more details
- When does online Check-in close? View more details
- When does Online check-in open? View more details
- Which documents do I need to take to the airport if I've checked in online? View more details
- Why did I get a confirmation of check-in document instead of a boarding pass when I checked in online? View more details
