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What should I do if my Direct Debit payment is not taken?
If you have noticed that you Direct Debit payment has not been taken and there were sufficient funds, please contact us so we can look into this further.
More questions about Direct debits
- Can I cancel my Direct Debit and complete manual payments instead? View more details
- Can I change the day the Direct Debit instalment is taken? View more details
- Can I choose the amount of instalments? View more details
- Can I make any ad-hoc payments, even though I’m paying by Direct Debit? View more details
- Can I pay off some of my balance in store? View more details
- Can I use Direct Debit if I book through your Contact Centre? View more details
- Do I need to pay a deposit before setting this up? View more details
- How do Direct Debits work? View more details
- How do I set up a Direct Debit? View more details
- I've received a bank link for a refund what do I need to do? View more details
- Is Direct Debit available on all TUI holidays, even if the airline I’m flying with isn’t TUI Airways? View more details
- I can see you’re working with Experian. Why? View more details
- I want to move my holiday to later in the year. What would happen to my Direct Debit payments? View more details
