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Travel Information
I've received a bank link for a refund what do I need to do?
Within your email from donotreply.securetransfer@tui.co.uk with the subject “TUI customer service and your case reference”, you’ll find a link.
You have 72 hours to click on the link and submit the details requested – you’ll need your mobile phone to hand when you do this (this must be the mobile number we have on file).
When you click on the link, you'll receive a text message with a code, you'll need to input this to complete and submit your details on the form.
It will then take 7 days for you to receive your refund.
More questions about Direct debits
- Can I cancel my Direct Debit and complete manual payments instead? View more details
- Can I change the day the Direct Debit instalment is taken? View more details
- Can I choose the amount of instalments? View more details
- Can I make any ad-hoc payments, even though I’m paying by Direct Debit? View more details
- Can I pay off some of my balance in store? View more details
- Can I use Direct Debit if I book through your Contact Centre? View more details
- Do I need to pay a deposit before setting this up? View more details
- How do Direct Debits work? View more details
- How do I set up a Direct Debit? View more details
- Is Direct Debit available on all TUI holidays, even if the airline I’m flying with isn’t TUI Airways? View more details
- I can see you’re working with Experian. Why? View more details
- I want to move my holiday to later in the year. What would happen to my Direct Debit payments? View more details
- What should I do if my Direct Debit payment is not taken? View more details
