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Airport, flights and luggage

Check-in

I've checked-in online from my smartphone. How do I save or print my boarding passes?

TUI flights

You'll find your boarding passes at the bottom of the check-in confirmation email that we send you once you've checked in online from your smartphone.
If mobile boarding passes are available on your route, you'll receive these as well as a printable PDF. When you get to the airport, you can either show your mobile boarding passes, or a printout of the PDF. That said, mobile boarding passes aren't available on all routes - if they're not available, you'll need to print the PDF.
 

Printable boarding passes

You'll find these in the PDF attachment that we'll email to you. The attachment can be printed, copied or emailed. You'll need to print off the boarding passes and take them with you when you travel. You'll need to print each boarding pass clearly on an individual piece of A4 paper. 

If you can't print your boarding passes, you can collect them from any TUI Holiday Store, or from the TUI bag drop desk when you arrive at the airport. 
 

Mobile boarding passes

You'll see these as 'pkpass' files - there'll be a separate file for each passenger and each flight. Tap one of the files to open the boarding pass, and select to 'add all'. Doing this will save all your mobile boarding passes to your phone.
 
If you have any problems saving or printing boarding passes from your smartphone, you can print them by visiting our Flight Extras website from your desktop or laptop. Alternatively, visit any TUI Holiday Store, where we'll be happy to help.

 

More questions about Check-in

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