Hotel Caribe

myself and my family have just returned from portaventura . we stayed in the hotel caribe which is attached to portaventura theme park /water park , we had a brilliant holiday in this hotel and i’m super fussy about where i stay , whilst there are some things i can let slide there are others which are a must and staying in a place which is nicer than my home or at least at nice are essential otherwise what’s the point ? i may as well stay home ...the caribe does not disappoint in this area ! the surroundings are beautiful and the web site pictures are very accurate and really don’t know why some reviews state otherwise i am honestly scratching my head ! bottom line do not let any negative comments put you off because this place is stunning and as i mentioned i’m fussy ! the grounds are really well looked after , the pool is fantastic and really like being on the beach , the lawns are being mowed and look well mentioned,,the rooms are spacious and look just like the pictures , we requested inter connecting rooms which we didn’t get but we got rooms next door to each other and that worked fine , one room had twin beds and a sofa bed and the other had a huge bed maybe superking and a sofa bed so the children were right next door , we had a pool view room so could see the children from the balcony , breakfast was great with a good time slot system , biggest breakfast buffet we have ever had with lovely choices, we did pay for half board but chose not to use it as the buffet restaurant was too busy for us but may be fine for others ? you could request to use a different restaurant but this has to be arranged before 6 pm and you get an allowance and if you go over you pay the balance , we could have easily done this but felt happy going for a walk into salou town ( beach ) as we got out and about and we enjoyed doing so as it wasn’t far to walk . free hop on land train to fabulous theme park !! so much fun ! train station on the hotel grounds that go directly to barcelona ! just 7 min walk to station and time table on the side trains run all the time from about 7-9 pm last train from barca is 9 pm so be aware of this as we read the times wrong and missed last train back which was an expensive mistake! we had to get a train to calders and then a 40 min taxi to the hotel which was £80 but our own fault but still proud we got home even if it was 1 am !! the children had an amazing time at aquapolis water park as the water park in portaventura doesn’t open till may 30th ! and we loved hanging out at the beach pool in the hotel xx

This is definitely not a four star hotel, when you arrive the actual hotel and grounds are amazing . Check in was quick and easy no problems at all the staff polite and very helpful . Room Decent size room ,but that's the only good thing about it .Furniture all marked and scratched ,fridge not clean ,patio doors covered in children's finger prints and sofa bed had iron burns on it . Bathroom needs updating tiles are grubby and floors not very clean . Walls are paper thin you can here everything from your neighbours and as we were on the second floor ,in the middle we had noise from all directions .Don't expect a good night's sleep ,there was shouting and screaming going on until after midnight . Also what the tour operators don't tell you is that there are lots of kids on school trips staying ,which made for horrendous breakfast and evening meal times ,you just couldn't move in the restaurant and they didn't care about pushing and barging their way through ,my small granddaughters were being pushed and shoved over . There teachers sat there and done nothing . Restaurant food ok bit hit and miss as to whether it was hot or not ,mostly barely warm .No attempt to make people gel there hands before entering the restaurant, so no hand hygiene at all . Mini disco for kids was taken over by the school kids ,little ones pushed out of the way .English speaking children were left out as the disco was all in Spanish and staff made little effort to include them ,did speak to one member of entertainment team to ask if they could speak a little more English so the kids could understand what was going on but I think it fell on deaf ears . Little train to park was nice but on a couple of days we were in a queue waiting and school kids turned up and just barged there way on and again teachers said nothing. We had the train driver one day shouting at us in Spanish ,trying to get us to put our granddaughters on our laps as to make more room to squeeze more school kids on . We did speak to reception regarding the issues we had but were fobbed off with a sorry ,4 hours in the indoor pool, couple of packets of crayons and 2 children's luggage labels . Pools were lovely until we saw a father allowing his son to urinate in the pool because he couldn't be bothered to get out and walk the 100 yards to take him to the toilet. This was also reported to life guards but again nothing was said to the man . If you are looking for a relaxing holiday look to stay In a quality better hotel .

We stayed at the San Juan Club part of the hotel. Thank god! We had half board and went slight off season so not all the restaurants were open. The breakfast was the only highlight of the stay. Service was very poor all round, for a kids hotel they had no milk to give for babies. The fridges do not work so you cant even go and buy milk from a shop and store. There is no vegetarian food in the buffet for the evening, everything is so bland and zero hygiene around the food area. Really repetitive food everywhere. Why they just have chips and burgers at the buffet when thats all you eat in the park. No variety at all. Grounds need to be updated service really needs to be friendlier and more helpful at check in. The room was spacious however they didnt provide a non slip bath mat for kids which they really need to think about as the park is aimed for Kids.