Hotel Sol Pelicanos/Ocas

Stayed here in May this year for a week and had the best time! The hotel was lovely. We opted for the bed and breakfast package as food is so cheap in Benidorm and we didn't have to rush back for set meal times. Breakfast was lovely and there was a great selection of food to choose from. Room was clean and was cleaned daily with adequate storage provided. The only problem we had was on the first couple of days into a 7 day stay we noticed a smell of sewerage coming from the bathroom. We brought this to the attention of Oscar at reception and requested that somebody attended the room to check this out. Without hesitation he moved us rooms which we were extremely grateful for. We had a late flight on the day of departure and were allowed to use the luggage room for our cases and bags which was handy. There was also a complimentary shower room that was allocated to us for 30 mins. I will say that this room needs to be cleaned before the next slot goes in as there was towels piled up and belongings of guests. The pool area was clean. I cannot comment on the entertainment side as we were out every evening. I would definitely stay here again.

Stayed here recently on a family break with my mother and my aunt. We each had our own rooms on the 9th floor of the Pelicanos Building and the rooms themselves are lovely, cleaned daily and with mini fridge absolutely no complaints on the rooms or house keeping. Check in was quick and easy however this is where one of my problems occurred as no-one mentioned when checking in we needed keys for the safe. We would have had no issue in paying for this but no-one told us. Every time we went to ask for safe keys throughout the duration of our stay reception was so busy we ended up not bothering. Maybe something to mention to your reception staff. We found our floor to be extremely noisy at all hours throughout the evening and morning. Some people have absolutely no consideration for other guests. My door was actually chapped on a few different occasions by what i'm assuming was people looking to party - no thanks mate. My biggest gripe has to be the food. Thankfully we were only bed and Breakfast. I thought the breakfast was horrible and we only ate it once. Food at the pool bar was also disgusting. I didnt know you could get Chips, Pizza and Pasta so wrong - boy i was wrong. Special mention to bar man Oscar who always made an effort to smile and joke with us, Lovely guy.

Avoid avoid avoid avoid got put in Ocas building above a loud bar views of kfc went to reception spoke to Maria no help at all wanted to move me in the same building instead of the other building where it wasn’t above a bar and just because it had a balcony unlike the room we had they want to charge 50 Euro absolute disgrace don’t know how they can justify it my first stay here my sons been up most of the night it’s his birthday this week and no we are stuck in the room to let him catch up on sleep you can’t play with balls lidos or anything in the pools as it is not allowed place is a joke avoid avoid avoid !!!!!!