Riu Negril

My husband and I spent a week at the Riu. It was wonderful. We went snorkeling, went on a glass bottom boat ride, and a speed boat ride without leaving the resort. Also, the food was GREAT, there is something there for everyone. Wonderful, wonderful... Although, you should lose 5 pounds prior to coming here, because you WILL GAIN WEIGHT! The entertainment wad excellent every night. The only thing we didn't like was dinner doesn't start until 6:30 , and entertainment at 9:30. It's just a little too late.

Stayed here on a long weekend in January 2020. No complaints at all. Everything was clean and the staff is very efficient and pleasant. One of the very best things about this resort is the entertainment! there's a live reggae band on many nights. i usually could care less about shows, but i was completely blown away by the Africa show at this resort! i would and will definitely stay here again!

We are a family who have always been more than impressed with the Riu hotels and in fact have spent many thousands of pounds to go to Roy hotels and never had to complain once. We are still currently on holiday at this resort and we are very disappointed and it's a disgrace the lack of support offered. It all started from day 1 the coach ride from the airport. The driver drive like an absolute maniac, to the point the 4 of us buckled our seat belts, knowing the roads aren't great here didn't have any consideration for his passengers, it was frightening and the worst transfer we have ever experienced, up in arrival to the resort the coach driver didn't get off to help unload suitcases guests had to do there own, whilst he sat on the coach waiting for tips with his dollars in his hand. When we didn't tip he was very rude. Day 3, my partner went to get breakfast and some fresh fruit punch to go with as he used the dispenser live bugs came with it, when we spoke to the waiter who then took this to his manager he thought this was nothing but a laughing matter and didn't care that these bugs could make people very poorly. When we explained that they need shutting down and cleaned and flushed he didn't want to know and in fact still left them open for people to use. Day 4, after having issued with the free WiFi, mother and father in law decided to pay 40 dollars to get the better Wi-Fi when promised this was a better way. 2 days they struggled to get on and in fact the free WiFi worked better than the one they paid for, again after complaining was refused a refund. Also key cards to gain access to your room multiple times didn't work despite them being nowhere near any electrical devices. Our rooms was quite away so as you can imagine we didn't appreciate all unnecessary trips to reception, multiple times. Day 5 after the atrocious coach ride here my partner wanted to do a trip however I wasn't prepared to put myself through that again and refused. We went to see the TUI rep Christine to explain and to see if there was any way she could at least know the coach driver would drive respectfully with guest. Christine reassured us that she would sort this for us so we decided to book one. As a gesture of good will and for the terrifying experience we had she had offered to reduce the price for us. Day 6 again another complaint, the quiet pool dirty pumps not working and scum in the corner of the pool, after reporting this they just said it was the oils from the suncream, yet both the most popular pools which had more use didn't have this problem. Also at that pool the toilets none if the locks worked and plug sockets hanging which is health and safety issue knowing people are wet from the pool again reported this nothing done about it. I also forgot to mention at the beginning at check in when we got to our room the shows wouldn't lift and stayed stuck at the bottom we had to bodge this using a tooth pick to keep it at the top, coffee machine but no tea or coffee we questioned this and they hadn't had any and wasn't prepared to source any from somewhere else. On the day of the trip which in fact we was looking forward to again ended up being a shambles. We wasn't told that we had to go on two coaches to get to our destination. Breakfast was included however we had to eat this on the coach ad the coach driver didn't want to waste time on the road break fast was discusting and not for to eat and as you can imagine it's not the greatest trying to eat whilst travelling. When we reached our tour after the dunns river which in respect was great until we got back to the coach and the chap taking us round was stood at the coach waiting for tips. When we got to mystic mountain the next part of our trip we was left with no guide to guide us to where we needed to be so we had to figure thus out for ourselves. When we finished the sky tour and bobsleigh which again was good we went for lunch. This again was discusting and when the TUI app states soft drinks included with lunch this was not the case we had to pay for a soft drink. After that disappointment again not knowing what was next we asked what was included in out band as when we read the small print on the TUI app rock climbing was also included we was refused this. After we had done the zip lining and back down on the chair lift we was out the entrance and left to sit for an hour in the middle of the jungle getting bitten, we made our way to the coach and no coach driver to be seen. On the way home again we had another reckless driver who seemed to want to end his shift to get home, that's fair enough but bit when you have a coach full of passengers! So again next say another trip to the rep to complain all I can say is TUI reps here Christine and O'Brien tell you what you want to hear but did nothing about it kept fobbing us off come back tomorrow same old same old. We are no people to complain and we feel we've spent majority of our time which should if been an enjoyable relaxing holiday turned out to be spending majority of our time complaining and chasing up about the complains. Also when you walk along the foot path which is opposite the beach you can't even look out at the sea without drug dealers whistling and asking if you want to buy drugs this is just dam right rude and not what you expect to experience when you just want to look out. This holiday cost us alot of money and we are very disappointed this hotel is more like a 2* than a 4/5 It represents. Everyone is different but I wouldn't recommend anyone to waste there money here!! So disappointed and embarrassed.