Tamarind

This hotel has customer service off to a tee! The Guest Relations Manager (Paul) was super attentive! A 'welcome and introduction' at my first breakfast at the hotel to check everything was okay with my room. There were a couple of issues which he resolved before I returned to my room after breakfast! I was travelling solo and my safety to all staff was paramount, advising not to take the Reggae bus alone at night. Each and every member of staff was welcoming, polite and service with a smile. I would highly recommend staying here.

I've been attending this hotel annually with family for the last 6 years for mother and father's day lunch. It has always been an amazing experience; the ambiance, the food and service .....always excellent. Yesterday however, was an extremely disappointing experience. I left feeling as though my money was wasted. First, let me say that the restaurant far from full, so i did not comprehend the reason why the wait for water and a napkin was so lengthy. Neither could i understand why no one came to take an order for drinks. After sitting for 20 minutes, I had to stop a random employee who was passing and ask if she could please assist. With reference to the food, was very little variety and it was tasteless. My mother nor any other family member enjoyed it. Then, in one glass of water, was some brown unknown sediment. It was drawn to the attention of 2 employees, the lady who was topping the water up and the lady who announced the prize winners. The glass was removed from the table but no one came to us re the incident, although promised by the announcer that she would return after speaking to the lady who removed it. This was the most disappointing experience I've had here but what made it more disappointing, was that my mom didn't enjoy at all and i drove from st. Philip passing several restaurants to get to this one.