You can go on holiday to Cuba with TUI from October

Holidays during the COVID-19 pandemic will be slightly different to what you’re used to. But, we’re doing everything we can to make sure that you have a brilliant TUI holiday. We understand how important it is to know what to expect while you’re away. That’s why we’ve put together this page to fill you in on everything you need to know about your holiday to Cuba, from face masks to social distancing.


As part of our TUI Holiday Promise, all bookings departing up to the end of April 2021 have COVID Cover included. This means you can amend your holiday for free if you contract COVID-19 before you travel or are officially required to isolate prior to your travel dates, or if your local area goes into lockdown over the dates you are due to depart. It’s also got a Holiday to Home insurance policy built in. This means that if you contract COVID-19 while you’re away, you’re covered for overseas medical assistance, testing costs and a flight home for treatment if required. It’s designed for use alongside your usual travel insurance, and is subject to T&Cs.

Your flight and hotel experience

You can expect some significant changes to your long-haul flight with TUI – they’re designed to keep you safe, in line with all the latest government and holiday industry expert advice. You’ll also need to check in online and wear a mask throughout the flight, as well as at some airports. As for our hotels, we’re making sure they’ve got the highest possible hygiene standards in place before re-opening. Find out more about what to expect on your holiday, including your flight, transfer and hotel experience.


  • COVID Cover included
  • TUI quality standards guaranteed
  • 24-hour support while you’re away
  • Quarantine-free destinations only
  • Flexible options if your holiday can’t go ahead

Find out more about our promise and everything we’re doing to keep you safe on the Travel With Confidence hub.

Here are the main things you need to be aware of.

Social distancing distance 1.5 metres.
Face mask requirements for adults Face masks are mandatory in public areas.
Face mask requirements for children Children aged two years and above are required to wear a face mask in public areas.
Am I required to fill out a Passenger Locator Form? Currently, a Passenger Locator Form is not required. But, you must purchase a Cuban tourist card prior to departure, or you won’t be able to board the plane. Find out more.
Other need-to-knows • Temperature checks and COVID-19 PCR tests are being carried out on all passengers arriving into Cuba.

• The results of your test will be available within 24 hours.

• During this waiting period, you’re allowed to travel to your hotel and use its facilities as normal, and you don’t have to self-isolate.

• A medical team’s on hand to monitor the situation at your hotel, and have set up safety protocols to protect guests if someone tests positive for COVID-19

• You’ll have to answer some health-related questions when you arrive at the airport. Your health declaration form will also be collected and reviewed before you enter the country.

• Because of the health screening procedures that are currently in place, you should expect longer-than-normal queues throughout the airport.


• The city of Havana is currently under quarantine, so we’re currently only operating to Varadero, where a ‘tourist corridor’ has been put in place. This runs from K Street to Punta Hicacos at the end of the peninsula. Many of our beach hotels are located within this area, the zone also includes the golf course, two marinas, Dolphin Park and two shopping plazas.

• Flight-only holidays to Cuba are now permitted.

Here’s what you can expect while you’re out and about in Cuba

Beaches Open.
Restaurants and bars Open with limitations. There are limits on the number of people allowed in them, and social distancing rules are in place. Please be aware that you must pay by card, as some restaurants and bars will refuse to accept cash. Check with your bank before travelling to see if your card will work. American Express cards are not accepted in Cuba.


Supermarkets VARADERO


Other facilities Tour guides will read the temperatures of every participant before the start of every excursion.

Plus, your coach will be constantly deep-cleaned.


All excursions to Havana will go ahead.


At the moment, no excursions to Trinidad or the Topas de Collantes National Park can go ahead. Please be aware, any excursions that are due to visit, or pass through, the area may experience changes and delays because of the current restrictions in the Sancti Spiritus province.


All excursions to Varadero will go ahead.

Here’s the key information on getting to Cuba

Flights with TUI Check in for your flight on the TUI or First Choice App or online. Check-in opens 24 hours before your flight, and closes three hours before departure. You’ll be asked to certify that you’re fit to travel.

Here are your options for travelling within Cuba

Car rental Permitted.
Public transport Available. Face masks are mandatory on public transport.
Hiking Permitted.
Biking Permitted.

For more information, take a look at the Foreign, Commonwealth and Development Office (FCDO) advice on travelling to Cuba.

Read the full FCDO advice here