We’re hoping to be able to take you to Cuba again soon, but due to current restrictions we’re unable to travel here. For the latest guidance visit the FCDO website or check out our Travel Alerts page.
As part of our TUI Holiday Promise, all bookings departing on or before 30th April 2021 have our COVID Cover included. And, holidays booked between 26th December 2020 and 28th February 2021 – departing on or before 31st October 2021 – also come with our COVID Cover. This means you can amend your holiday for free if you contract COVID-19 before you travel, are officially required to isolate prior to your travel dates, or if your local area goes into lockdown over the dates you are due to depart. It’s also got an AXA Holiday to Home insurance policy built in. This means that if you contract COVID-19 while you’re away, you’re covered for overseas medical assistance, testing costs and a flight home for treatment if required. It’s designed for use alongside your usual travel insurance, and is subject to T&Cs.
Your flight and hotel experience
We’ve put a range of new measures in place on our TUI flights, in line with all the latest government and holiday industry expert advice. You’ll need to check in online, wear a mask throughout the flight and also at some airports. As for our hotels, we’re making sure they’ve got the highest possible hygiene standards in place before re-opening. Find out more about what to expect on your holiday, including your flight, transfer and hotel experience.
THE TUI HOLIDAY PROMISE
- COVID Cover on selected holidays
- 24-hour support while you’re away
- Refund guarantee if we cancel your holiday due to COVID-19
- Approved testing partners
- Flexible options if your holiday can’t go ahead
Find out more about our promise and everything we’re doing to keep you safe on the Travel With Confidence hub.
Here are the main things you need to be aware of.
|Social distancing distance||1.5 metres.|
|Face mask requirements for adults||Face masks are mandatory in public areas.|
|Face mask requirements for children||Children aged two years and above are required to wear a face mask in public areas.|
|Pre-departure forms and testing requirements||You need to purchase a Cuban Tourism Card before departure, and get a COVID-19 test before travelling to Cuba.
Find out more about Cuba entry requirements
|Other need-to-knows||HOLIDAYS TO CUBA WITH US
Here’s what you can expect while you’re out and about in Cuba
|Restaurants and bars||Open with limitations. There are limits on the number of people allowed in them, and social distancing rules are in place. Please be aware that you must pay by card, as some restaurants and bars will refuse to accept cash. Check with your bank before travelling to see if your card will work. American Express cards are not accepted in Cuba.|
|Other facilities||Tour guides will read the temperatures of every participant before the start of every excursion.
Plus, your coach will be deep-cleaned on a regular basis.
You can take daytrips to Havana, but overnight stays are currently unavailable.
TRINIDAD AND THE TOPAS DE COLLANTES NATIONAL PARK
At the moment, no excursions to Trinidad or the Topas de Collantes National Park can go ahead. Please be aware, any excursions that are due to visit, or pass through, the area may experience changes and delays because of the current restrictions in the Sancti Spiritus province.
Excursions from all TUI hotels in Varadero and Jibacoa are currently going ahead as planned. You should expect a slightly more limited programme than normal.
Here’s the key information on getting to Cuba
|Flights with TUI||Check in for your flight on the TUI or First Choice App or online. Check-in opens 72 hours before your flight, and closes three hours before departure. You’ll be asked to certify that you’re fit to travel.|
Here are your options for travelling within Cuba
|Public transport||Available. Face masks are mandatory on public transport.|
For more information, take a look at the Foreign, Commonwealth and Development Office (FCDO) advice on travelling to Cuba.
Read the full FCDO advice here