Trump International Hotel

We always stay at the Trump in Vegas. We are Canadian and don't care whose name is on the building. Great location, smoke free, no casino, beautiful rooms with great beds. Beautiful elegant lobby. Too cold to use the pool

Excellent stay at Trump International in Vegas. Great service and hospitality. Will definitely stay here again. Appreciated the quiet and the fact that there is no noisy casino in this hotel. Very professional staff.

Wow where do I begin? The only thing "luxurious" about this hotel is the lobby and that's where it stops. The minute you step into the rooms oh my word, everything (from the carpet, to the sofa, to the towels) is old and dirty looking. We were a group of 3 adults and we booked the superior king room which has a maximum capacity of 3 adults (2 adults on the king bed, and 1 adult would have to utilise the sofa bed provided). You would think that they would have the common sense to have the sofa bed set up for the 3rd guest? Nope! The sofa bed was not set up despite it being clearly written in the booking confirmation that the booking was for 3 adults. Not only that, the sofa bed provided was in such terrible condition that it looked like they picked up the mattress from the local dumpster and decided to re-use it at the hotel. The mattress was just plain gross - it had stains all over, it was dusty and you could feel the springs protruding out of the mattress. We had to request to switch rooms because there was no way our 3rd guest would've been able to sleep on a mattress like that without contracting some sort of disease! The mattress in the new room was only slightly better (you could still feel the springs protruding out but at least it didn't look as gross as the first one). Housekeeping at this hotel is also unbelievably slow - Each time you call them it takes a minimum of 30 minutes to an hour for them to respond to your requests. When I requested for housekeeping to help set up the sofa bed, it took them close to an hour to arrive (makes me wonder if they were actually building a sofa bed from scratch elsewhere)! Even something as simple as requesting for toiletries, I had to go through 3 different channels to get what I wanted. I first called housekeeping - no one came after 30 mins so I tried calling the receptionist who said she would send someone to the room (no one came either), then I tried the general hotline (again, they said they would send someone up but no one came). I tried calling housekeeping again who eventually came after a long while. I've never been to a hotel where I had to wait over an hour to get toiletries. Service here is the worst! Don't be fooled by the facade of this place. 1 star - For the "luxurious" looking lobby 1 star - For the decent location