The Mirage

This was my first time staying at the Mirage. It exceeded my expectations with friendly staff, well run casino, great restaurants and banquet facilities. The location on the strip is great. I would definitely stay here again.

The room was good and what I expected. What was not good and a huge disappointment was housekeeping and customer service. Our room never got cleaned despite asking 3 times-one in person. We of course ran out of towels, toilet paper and had to call multiple times to get those as well. At the pool, they also ran out of towels and we had to walk in just our swim suits dripping wet through the casino, in the elevator and to our room. These are not things I would expect out of a hotel of this caliber. At check out I was not asked how my stay went. I politely let the front desk know about housekeeping and the pool towels. I got an insincere apology and a half hearted comment that a note would be put in the computer. Whatever that means. Honestly, I have stayed at very nice resorts, mediocre and not great hotels. I’ve NEVER had an issue with housekeeping to this extent. This was a huge disappointment. There are many wonderful places to stay on the strip and The Mirage has not earned my future business.

Visit was late June, early July! On par with Luxor which I've enjoyed several times (very worn) but not in same class as Wynn. I don't mean to imply mediocre as something terrible, just nothing special. Room I stayed in was worn but clean. I know it was hot but rooms never cool. Upon checking in I requested room upgrade to suite. What I got was nearly identical room but on 24th floor facing strip. I called back down and inquired as to how this room different from original and told separate bath/shower and private elevator. Elevator was in no way private, anyone could access...no key was required to use even though slot was there. Room was definitely not worth upcharge. View would have been nice however due to room temperature, had to keep blinds shut! House keeping did good job. Staff friendly but very little interaction...no one went out of their way. Box office attendant was very polite and accommodating. Drink service in casino while playing was abismal... would take order then never returned. Never ate at any of their restaurants. Biggest draw is location. Very convenient!! Nothing at The Mirage would have me revisit... could have stayed several places but wedding party was here. Casino layout was rather easy to navigate. Next visit I'll try Bellagio, Venetian or Palazzo! Nearly same location but much nicer.