At your destination

Your questions answered.

More questions answered

Can I book activities like the TUI Kids' Club at the hotel on my app?

If provided the TUI App has the Kids' Club and entertainment programme for your hotel under the section hotel A-Z. In selected hotels some activities are also available to pre book online.  

Can I pre-book a table in the á la carte restaurant?

You can't book a table in the a la carte restaurant before you get to your hotel. But, when you arrive, speak to a receptionist, who'll let you know how you can reserve one. 

How do I contact TUI whilst I'm on holiday?

The best way to contact our team while on holiday is by using the chat function in the TUI App, you can also contact us by Phone or Text Message - we also offer a rep service at some of our hotels.

If you haven't already, download the TUI app https://www.tui.co.uk/destinations/info/my-tui-app

Call +4433 33 365 147 - calls from abroad will be charged at international rates

Text 80247 - text messages are charged at your standard network rate

Find out more on our Contact Us page.

What's in my hotel room?

Wondering whether you get tea and coffee, pool towels, Wi-Fi, a hairdryer or a fridge in your room? They'll usually be listed on the Hotel Details page if they're available.

What's the dress code at my hotel?

Dress codes vary between hotels. However, as a rule, it's a good idea for gentlemen to pack a pair of long trousers to wear for dinner, as hotels usually insist on this.

What do I do if I have a complaint whilst on holiday?

We want your holiday to be everything you expect it to be, so if something isn't as you expected it to be please contact us - be sure to have your booking reference number to hand. 

Whilst you're away you can contact us 24/7 by Phone, Text Message or via the TUI app - we also offer a rep service at some of our hotels.

Call +442038303111 - calls from abroad will be charged at international rates
Text 80247 - text messages are charged at your standard network rate

If you would like to make a complaint whilst on holiday, in the first instance please speak to a TUI Rep to assist in resolving your complaint. If you still want to submit a complaint whilst on holiday, please click here to complete your feedback form 

If you haven't already, download the TUI app https://www.tui.co.uk/destinations/info/my-tui-app

What do I get within my board basis?

Here's a guide to what each of the board basis options mean:

Self catering: Meals are not included at your accommodation, but you will be provided with catering facilities in your accommodation to cook light meals.

Bed and breakfast: Breakfast is included at your accommodation.

Half board: Your breakfast and evening meal are included at your accommodation.

Full board: Your breakfast, lunch and evening meals are included at your accommodation.

All Inclusive: What's included in the All Inclusive package varies depending on where you're staying. To find details on what's included at the hotel you're interested in please search for the hotel using the search bar in the top right hand corner.
You'll need to pay extra for any facilities marked with an asterisk.
 

What if I want to change my hotel or return flight whilst on holiday?

We can check the availability and costs of alternatives for you. Please contact us if you need any support whilst you are away.

Call +4433 33 365 147 - calls from abroad will be charged at international rates
Text 80247 - text messages are charged at your standard network rate
Online Form

Will I have a TUI Rep at my hotel?

While you're away, you can speak to us anytime. We're available 24/7 via the TUI app. We also offer a rep service at some of our hotels.

You can find out whether your hotel offers a rep service in the "about the hotel" tab on the hotel details page. 

You can also read more about the service here.
 

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