TUI Travel Money Mastercard®

Say hello to your new travel sidekick

The TUI Travel Money Card is your new travel sidekick. It’s a prepaid card you can load with up to 12 currencies before you jet off, then spend like a local wherever you land. Cash withdrawals are simple too – just head to the nearest ATM*.

Plus, our easy-to-use app lets you top up, swap currencies, and check your balance on the go – all in a few taps.

*ATM withdrawal fees apply.

Terms and Conditions apply – TUI rates shown are applicable for online orders only. In-store rates may vary. Rate correct as at 02/10/25 - 09:41

Why choose a TUI Travel Money Card?

image Secure & safe

Relax while you’re away with our TUI Travel Money Card, safe in the knowledge that it’s not linked to your bank account and is Chip & Pin protected

image Easy to use

Use your Travel Money Card at over 36 million locations worldwide, wherever Mastercard® is accepted and withdraw cash at over 2.1 million ATMs* worldwide.

 

*ATM withdrawal fees apply.

image Reloadable

Need more currency? No problem, reload your card online using our TUI Travel Money Card app or online via your account, day or night. Or pop into one of our stores nationwide.

Manage your card on the go with the TUI Travel Money Card app

The TUI Travel Money Card app makes it simple to manage your card anywhere. Activate it, top up, track spending, switch currencies, check your balance, or view your PIN – all from your phone.

Lost your card? No problem – you can freeze, unfreeze, or block it in seconds.

Download the TUI Travel Money Card app now :

Apple Store app | Google Play app

Putting you in control of your Travel Money

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Smarter spending with the TUI Travel Money Card

Think of your card as your personal holiday budgeting tool. You can top up from the moment you book your trip, right up until the day you fly. Use our handy Holiday Budget Calculator for smart spending tips.
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Free to use in restaurants, bars and shops

Use your card like a debit card anywhere you see the Mastercard® Acceptance Mark. You can load up to 12 currencies, so you never have to worry about having the right currency again.
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Digital wallets coming soon

Your TUI Travel Money Card will soon be available to use in your digital wallet for fast, secure payments – perfect for those contactless coffees or tapping away for souvenirs.

How to get your Travel Money Card

Order your reloadable card

Your TUI Travel Money Card is easy to get. Order online and have it delivered straight to your door – just select the currency and amount you need. Or pop into your nearest TUI store to pick it up*

 

*(subject to availability in store)

Set up your account

Once you’ve got your card, download the TUI Travel Money Card app or set up your online account. It’s super easy – all you need is your email address, mobile phone, and card number to get started.

 

Download the TUI Travel Money Card app now :

Spend and manage on the go

Your card works anywhere you see the Mastercard® Acceptance Mark. Use the app to top up, check your balance, switch currencies, or freeze your card in seconds. Prefer managing online? You can log in from any device to do the same.

 

Already have a TUI Travel Money Card?

Log in to top up, manage, or freeze your card

Frequently Asked Questions

Euros (EUR), United States Dollar (USD), Australian Dollar (AUD), New Zealand Dollar (NZD), Canadian Dollar (CAD), Turkish Lira (TRY), South African Rand (ZAR), Thai Baht (THB), Mexican Peso (MXN), Bulgarian Lev (BGN), UAE Dirham (AED), Pound Sterling (GBP)

The exchange rate is fixed at the time of purchase, so you don’t need to worry about fluctuating rates and the uncertainty of credit/debit card charges.

For more information about our Multi Currency card you can access our Travel Money Card user guide here.

Simply pre-load the Travel Money Card with your budgeted spend and use it to purchase goods or withdraw cash all over the world. The maximum card balance is £6000 and there is a £500† a day withdrawal limit.

For online purchases you will need to activate your card once it’s arrived. Just follow the instructions in the enclosed letter.

For travel money cards purchased in one of our retail stores, your primary card is instantly activated. Your secondary card can be activated with the TUI Travel Money Card app.

With our TUI Travel Money app, you can check your balance, transfer money between currency wallets and view your transaction history. You’ll also have the ability to block or unblock your account and use our PIN reveal service if needed. The app is available to download now for both Apple and Android devices via the App Store or Google Play. Access your online account here.

You can also manage your account in any TUI Travel Shop or check your balance by calling our helpline on +44(0)203 1300 133*

Visit one of over 320 TUI Holiday Stores nationwide or order online for Branch Collection or Home Delivery. Orders for Home Delivery will take up to 14 days to be delivered; no signature is required however you will need to activate the card upon receipt.

An example of our fees are displayed here please note that these are subject to variation in accordance with the Multi-Currency Travel Money Card Terms and Conditions.

Minimum age limit for applicants is 18 years.

^ Banks and credit card companies may charge you an additional fee for using a debit/credit card.

± Indicative amount only based on GBP equivalent of £500

¥ Indicative amount only based on GBP equivalent of £2000

« Indicative amount only based on GBP equivalent of £10

# Indicative amount only based on GBP equivalent of £6000

* Indicative amount only based on GBP equivalent of £2

If you’ve got a question about our Multi-Currency Card or a complaint regarding any element, please contact Customer Services using one of the following methods,

Customer Services lines are open 24 hours a day.

We will always aim to provide you with the very highest standard of service, but we know that sometimes things can go wrong.  If that’s happened to you, please make sure you let us know by contacting us in any of the above ways:

 

Our Complaints Process

We will promptly acknowledge your complaint within 5 calendar days, from the receipt of your complaints request. We will aim to resolve within a maximum of 15 calendar days from receiving the complaint, keeping you informed of progress. If there is any reason for a delay or extension on this timeframe, we will let you know.

Financial Ombudsman Service

We are committed to resolve any issues you raise with us internally. However, where you are not satisfied with our final response, or if 15 calendar days have passed since you first raised the matter with us, you have the right to refer your case to the Financial Ombudsman Service  – the contact details for the Financial Ombudsman are as follows:

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Phone: 0800 023 4567, Free for people phoning from a fixed line (for example, a landline at home)

0300 123 9 123 Free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02

Email: complaint.info@financial-ombudsman.org.uk

Web:  www.financial-ombudsman.org.uk Link opens in a new window FOS provide an online complaint form which can be accessed online (https://help.financial-ombudsman.org.uk/help Link opens in a new window).

Summary of Travel Money Card Fees and Limits

An example of our fees are displayed here please note that these are subject to variation in accordance with the Multi-Currency Travel Money Card Terms and Conditions.

Minimum age limit for applicants is 18 years.

^ Banks and credit card companies may charge you an additional fee for using a debit/credit card.

± Indicative amount only based on GBP equivalent of £500

¥ Indicative amount only based on GBP equivalent of £2000

« Indicative amount only based on GBP equivalent of £10

# Indicative amount only based on GBP equivalent of £6000

* Indicative amount only based on GBP equivalent of £2

This card is issued by PrePay Technologies Limited pursuant to a licence by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment.

instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

For our latest terms and conditions click here.

Further FAQs are available here.