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TUI River Cruises

Special assistance on TUI River Cruises

Can I bring a battery-powered mobility scooter or wheelchair onboard the river cruise ship?

Due to the design of our river cruise ships:

  • Narrow doorways and corridors prevent the use of mobility scooters, walkers, and wheelchairs onboard
  • All decks are connected by staircases only (no elevators), with the exception of the TUI Aria which has a lift between deck's 1-3
  • Guests must be able to walk up and down stairs without assistance

Port Access Challenges
When docking in ports:

  • Ships may berth alongside other vessels
  • Disembarking often requires crossing gangplanks between ships
  • You may need to navigate multiple staircases to reach the shore


Destination Considerations
Many European river cruise destinations feature:

  • Historic cobblestone streets
  • Uneven paving
  • Steep inclines and steps
  • Limited accessible pathways


Alternative Options
If these limitations would affect your travel experience, we recommend:

  • Exploring our ocean cruise options with accessible cabins
  • Considering our resort holidays with accessibility features
  • Contacting our specialists at 0204 578 0993 to discuss your specific needs

 

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