Will I get a refund for any extras or upgrades that I booked for my holiday?

If you have an AXA policy that was booked in our retail stores on or before 1^st April 2024 or booked online on or before 16^th April:

If you booked any holiday extras with us at the time that you made your booking online or in Manage my Booking, like extra legroom seats or additional luggage, the amount you paid for them will be included in your refund. This also applies to any extras bought through https://flightextras.tui.co.uk/, on gotui.com or if you purchased AXA Insurance travel insurance through TUI.
If you booked any other extras with us, we'll proactively contact you.
If you booked any extras with us in one of our TUI Stores, we'll be in touch with you to let you TUI KnowHow we will refund these to you.
If you booked any extras through a third party, you'll need to contact them directly.

If you have an Allianz policy booked in our retail stores from 2^nd April 2024 or booked online from 17^th April:

If you booked any holiday extras with us at the time that you made your booking online or in Manage my Booking, like extra legroom seats or additional luggage, the amount you paid for them will be included in your refund. This also applies to any extras bought through https://flightextras.tui.co.uk/ or on gotui.com. If you purchased Allianz Partners travel insurance through TUI you may be entitled to a full premium refund if cancelled within the 14 day cooling off period. (Terms and Conditions apply).
If you booked any other extras with us, we'll proactively contact you.
If you booked any extras with us in one of our TUI Stores, we'll be in touch with you to let you TUI KnowHow we will refund these to you.
If you booked any extras through a third party, you'll need to contact them directly.