How do I know my booking is confirmed?
After you've made your booking, you'll see a confirmation screen that shows your booking details and reference numbers. We'd suggest you take a note of these for your reference.
We'll also send a confirmation email to the email address you provided, within 24 hours of the time you book.
If you haven't received a confirmation email, please contact us for assistance.
When you contact us, please have the following information to hand so we can search for your booking...
- Reference number, if you made note of this
- Lead passenger name
- Departure date
- Destination
More questions about Booking your holiday
- Can I book a single room? View more details
- Can I book Multi-Destination holidays online? View more details
- How do I add on a special request? View more details
- How do I book interconnecting rooms? View more details
- How do I upgrade or add extras to my holiday? View more details
- How do I use a promo code on your website? View more details
- How much do you charge for infants? View more details
- How old do I need to be to book a holiday? View more details
- I'm booking a family holiday but my baby hasn't been born yet - what do I put as their initial? View more details
- Is there anything we can book for a special occasion? View more details
- I don't live in the UK - Can I book with you? View more details
- What are the Package Travel and Linked Travel Arrangement Regulations 2018? View more details
- What do I do if I get technical difficulties while I'm booking? View more details
- When will I receive my itinerary for my Lapland trip? View more details
- Why's the website charging me the same price for a child and an adult? View more details
- Why won't the website let me enter my full name? View more details
- Will I need to pay a deposit at my hotel? View more details