Can my TUI River cruise cater for customers who are deaf, hard of hearing, blind or visually impaired?

We welcome guests with vision or hearing impairments on TUI River Cruises and want to ensure you have a safe and enjoyable experience.
Onboard Considerations

Ship layouts include narrow corridors and doorways

Gangway access between ship and shore involves uneven surfaces
Emergency announcements are primarily made over audio systems
Limited tactile guidance is available onboard

Companion Recommendations
We recommend guests with significant vision or hearing impairments travel with a companion who can:

Assist with navigation around the ship
Help with gangway crossings at ports
Relay important announcements or information
Provide assistance during emergency situations

Travelling Independently
If you prefer to travel independently:

Contact our TUI River Cruises team at 0204 578 0993
We'll discuss your specific needs and capabilities
Our team will conduct an individual assessment
We can identify possible accommodations for your journey

Can my TUI River cruise cater for customers who are deaf, hard of hearing, blind or visually impaired?

More questions about Special assistance on TUI River Cruises

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