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On departure

Your questions answered.

More questions answered

I am in Premium, do I get lounge access at the airport before my flight back to the UK?

Lounge access is only available to Premium customers on outbound departures from UK airports. 

What time is check out at my hotel?

Check out time varies at each hotel, but you'll usually need to leave your room by mid-morning or mid-day on the last day of your holiday. If you're in a villa, you might need to vacate it earlier than this.

You'll be given details of the check-out time when you get to your hotel.

If you're catching an evening flight, hang on to a room for a little longer by booking late check-out.

Upgrade when you book with us, or add it to an existing booking via Manage My Booking or My Account. If you booked in store, you'll need to pop in to or call your local TUI Holiday Store.

When does my All Inclusive finish at my hotel?

Your All Inclusive package will finish when you check out of your room. Some hotels may extend the All Inclusive until you leave the hotel, but this is at the hotelier's discretion. If this applies, you'll find out more when you arrive. In some cases, you can keep using the facilities for an extra charge.

Where and when can I find the pick up time?

Depending on which resort you are in your pick-up time will appear in the TUI App 48 - 24 hours before departure. If it does not please send us a message in the chat function in the TUI App, or send us a text message on 80247, and we will have your pick-up details for you - text messages are charged at your standard network rate.

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