Assisted travel

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Are the Marella Cruise ships suitable for the less mobile and wheelchair users?

Most of our ships are accessible and we'll do everything we can to cater for your needs. Give our Assisted Travel Team a call on 0800 145 6920 before you book your cruise - they'll be able to advise you on things like ship accessibility, bringing equipment onboard, adapted facilities and medical care. If you've already booked your cruise, you'll still need to call us so we can check this information for you. 
We've also teamed up with AccessAble to provide detailed access guides for all of our ships. Here you'll find detailed information you may need to work out if the ship is going to be accessible to you. 

All of our ships have a small number of adapted cabins for less mobile passengers - they have bathrooms adapted for wheelchair users and wider access. Just remember to make sure one is definitely available before you book.
To check availability, please contact our Assisted Travel Team on 0800 145 6920. 

Due to the nature of access to our ships and ports of call, Marella Cruises can only guarantee general suitability for customers who are able to walk independently, and who are not entirely reliant on their mobility aids. In ports where the gangways are flat and it's safe to do so, passengers with a mobility aid may disembark the ship. However, this is not guaranteed. It depends upon conditions generally outside of Marella Cruises' control, such as sea level, weather conditions, distance from the port, and other circumstances. 

Making sure your well-being is looked after at all times while you're onboard is really important to us. If you need help with daily tasks, like using the bathroom, eating, or moving around the ship, you'll need to travel with a companion or a personal assistant who can help you. Unfortunately, our crew aren't able to help with these kinds of responsibilities. If you're travelling alone - or your travel companion can no longer help you - and it becomes clear to us that your well-being's at risk, we'll have a chat with you about your options regarding your cruise, and help plot the next course of action. If you suffer with dementia, Alzheimer's, or need a carer to help you at home, you'll need to travel with a companion or a personal assistant during your cruise holiday - this is to make sure that you're safe and that your well-being is looked after at all times.
 
Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

Can a Marella Cruise cater for customers who are deaf, hard of hearing, blind or visually impaired?

Customers with sensory impairments are welcome, but please be aware that access to the facilities on board, gangway access, and tenders ashore can be difficult. We recommend that anyone who is hard of hearing or has vision impairments should always be accompanied by a fit and able companion to guide and assist them.

Making sure your well-being is looked after at all times while you're onboard is really important to us. If you need help with daily tasks, like using the bathroom, eating, or moving around the ship, you'll need to travel with a companion or a personal assistant who can help you. Unfortunately, our crew aren't able to help with these kinds of responsibilities. If you're travelling alone - or your travel companion can no longer help you - and it becomes clear to us that your well-being's at risk, we'll have a chat with you about your options regarding your cruise, and help plot the next course of action. 

We've also teamed up with AccessAble to provide detailed access guides for all of our ships. Here you'll find detailed information you may need to work out if the ship is going to be accessible to you.

Can a Marella Cruise cater for my dietary needs?

As standard we provide vegetarian, vegan, gluten-free and milk alternatives. Once you're onboard let the Restaurant Manager know of any dietary requirements you may have.
 

Can a third person be accommodated in an adapted cabin on a Marella Cruise ship?

Most of our adapted cabins can accommodate a third person in a bunk bed or a rollaway bed. Please bear in mind that a rollaway bed restricts the floor space in the cabin and may make it difficult for a wheelchair user to get around. For more details, please contact our Assisted Travel Team on 0203 451 2880. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider. 

Can I arrange for food to be blended because of a medical condition?

Yes, this can be arranged. Talk to the Guest Experience Coordinator when you arrive, and the Restaurant Manager will be informed.

Can I bring a battery-powered mobility scooter or wheelchair onboard a Marella Cruise ship?

Wheelchairs, both manual and electric, can be used onboard Marella Cruises but we do have to limit the number we can carry for safety reasons. So, if you're planning to book a Marella cruise and will be taking a wheelchair, please contact our Assisted Travel Team on 0203 451 2880 before you book to make sure we have availability.  
If you've already booked your cruise, you'll still need to call us so we can check for you. The team will also be able to highlight any restrictions on using your wheelchair onboard the ship.

Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider. 

Please be aware that, due to health and safety regulations, our crew are restricted in the maximum weight they're allowed to lift.  This means we're unable to accept any wheelchairs or scooters that don't break down into pieces, with a maximum weight of 32kgs for any individual piece.
 

Can I hire a wheelchair onboard a Marella Cruise?

We don't have wheelchairs available to hire onboard. If you need a manual wheelchair or a mobility scooter, please bring this with you. You can use both manual and electric wheelchairs onboard our cruises, but we do have a limit on the number we can carry for safety reasons. 

If you're planning to book a Marella Cruise and want to bring a wheelchair, please call our Assisted Travel Team on 0203 451 2880, before you book, to make sure we have availability. If you've already booked your cruise, you'll still need to call us, so we can check for you. The team will also be able to highlight any restrictions on using your wheelchair onboard the ship.

Due to health and safety regulations, our crew are restricted in the maximum weight they're allowed to lift. This means we're unable to accept any wheelchairs or scooters that don't break down into pieces, with a maximum weight of 20kg per individual piece. 

You (or your travelling companion) are responsible for assembling and disassembling the wheelchair/ mobility device.

Calls from landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

Can I take medical equipment on a cruise?

Yes. However, if the device needs to be plugged in for it to work, you'll need to sign the below disclaimer before you travel.
 
If you need help with completing the form, please call our Assisted Travel Team on 0203 451 2880. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

 
Cruise Disclaimer form

Do you provide sharps bins onboard a Marella Cruise?

Yes, once you've booked, just call our Assisted Travel Team on 0800 145 6920, who will arrange for a sharps bin in your cabin. There are also sharps bins available in the medical centre and in Reception.
Calls from landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

How do you look after solo travellers onboard a Marella Cruise?

We have a Guest Experience Coordinator onboard who arranges solo traveller get-togethers and generally looks after any guests travelling alone. Also, if you're worried about dining alone, you can have a chat with the Restaurant Manager who'll make sure you're seated with other guests.

What's the procedure for booking an adapted cabin on a Marella Cruise?

All our ships have at specially adapted cabins - you can see them on the deck plans. They have bathrooms adapted for wheelchair-users and wider access. These cabins may only be booked by those who require the adapted facilities. To book one of these cabins please contact the Assisted travel team.

If you plan to use your wheelchair on board, but don't require adapted facilities, please contact our Assisted Travel Team to make sure we select an appropriate cabin type. We have to limit the number of wheelchairs we can allow on board due to safety reasons, so please call our Assisted Travel Team on 0203 451 2880 before you book. Failure to do so may result in you being refused boarding on arrival at the ship.

Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

What adjustments have been made in the adapted cabin?

Cabins are more spacious and have wider doors to allow customers with a wheelchair to enter the cabin and move around more freely in the cabin. The bathrooms are wet rooms and fitted with a shower chair and grabrails.

Please call the Assisted Travel Team before making a booking, so they can advise on ship accessibility, facilities, and adapted cabins. Call on 0800 145 6920 (calls from landlines cost standard rate but calls from mobiles may be higher check with your network provider).

What entitles a customer to an adapted cabin on a Marella Cruise?

Any guest with a disability or reduced mobility may request an adapted cabin if it is suitable for their particular needs.

Where can I find the adapted cabins on my Marella Cruise?

All of our ships have a small number of adapted cabins for less mobile passengers. To book an adapted cabin, at no extra cost, please call our Assisted Travel Team on 0203 451 2880. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider. 

Please note, if you choose to book an adapted outside cabin, you will need to pay the supplement for this.

The locations of the adapted cabins onboard ship are as follows:                                      
- Marella Discovery and Marella Discovery 2- Deck 2, 3 and 7
- Marella Explorer and Marella Explorer 2 - Deck 5

Will a fridge be available for me to store any medication?

Should you need to store any medication then you can use the fridge in Reception. This is available on all of our ships 24/7 for guests to store and collect any temperature-sensitive medication.

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