Holidays to Iceland

Your questions answered.

More questions answered

Can I book an excursion with the TUI Representative in Iceland?

Yes, your TUI Representatives will be able to book all of your excursions in Iceland.

Can I claim any tax back from items purchased in Iceland?

Yes. At participating stores displaying the orange 'tax-back' logo you can claim your tax back on any purchased item's greater than 6000kr in value, subject to terms and conditions. It is essential to collect a 'tax refund certificate' with your purchase and these must be shown, along with the receipt and item at the designated counter at Keflavík airport BEFORE check-in. For more information, see 

Do I need swimwear and towels for the Blue Lagoon?

Yes. Please bring your own swimwear with you, as it's very expensive to buy it here. We recommend bringing your own towels as there's a charge to rent towels at the Blue Lagoon. Some hotels don't allow you to take towels from your room.

How expensive is it to eat and shop around Reykjavík?

You'll find Iceland is on the more expensive side. You should expect to pay at least double the price for many shopping items, clothing, food and drink compared to the average UK price.

How many hours of daylight are there per day in Iceland?

Daylight hours alter drastically throughout the winter period, from around 6-7 hours in early November and late January/early February, to just a couple of hours in mid-December. As the Spring equinox approaches in March, daylight hours increase by an average of 15 minutes per day. And by mid-March you'll have at least 12 hours of daylight.

I've previously been on a TUI Lapland holiday and we were supplied with thermal suits and boots to keep us warm. Will we receive these in Iceland?

No. As Iceland is located on the Atlantic Gulf Stream, temperatures here are milder compared to those in Lapland, so these suits aren't necessary for everyday wear. We do recommend you bring warm winter clothing and plenty of layers with you, as well as hats, gloves and scarves. On several of our excursions to the glaciers, as well as snowmobiling, quad-biking and whale watching, you'll be provided with these suits due to the more extreme temperature changes.

Is there a TUI Representative Service in Iceland?

A TUI Representative Service is available in Iceland and will be visiting all TUI hotels during your stay. You'll be given your rep's e-mail address and phone number should you need to get hold of them.

I want to book a few different excursions for my time in Iceland - will I be able to fit them all into a 3 or 4 night stay?

Our excursions are arranged to fit in with your itinerary, which means you'll be able to experience a great deal of what Iceland has to offer.

What's the food like in Iceland?

Reykjavík has a fantastic and diverse choice of restaurants to suit all tastes. The most popular offerings are seafood-based - including salmon, dried salted cod. You'll also find a great selection of red meat dishes at one of the many steakhouses. The city has plenty of other options, including Italian, Chinese, Spanish Tapas and Greek Meze restaurants, as well as international fast-food brands such as KFC, Subway and TGI Fridays. A firm favourite with locals and tourists are Reykjavík's famous hot dogs - a definite must during your stay.

What's the weather like in Iceland?

Often unpredictable, however expect average temperatures between 7°C to -4°C in the city of Reykjavík. It can be a lot colder if you're heading out on any of our glacier excursions.

What are the duty-free allowances when travelling to and from Iceland?

As Iceland is outside of EU regulations, duty-free allowances are heavily restricted. When travelling to or from Iceland, you are allowed four litres of spirits and 200 cigarettes or 250g of tobacco per adult.
Take a look at the HM Revenue & Customs website for the latest details.

What are the Northern Lights, and how often can I see them?

The Aurora Borealis, more commonly known as the Northern Lights, is a natural phenomenon occurring when solar particles collide with the Earth's magnetic field. The winter months are the best time to see the Northern Lights in Iceland due to the longer hours of darkness. Although, as a natural event, they are unpredictable and we cannot guarantee you'll see them during your stay. The length of a display can be anything from a couple of minutes to a few hours. They appear in many different colours, but green is usually the most common shade.

What currency does Iceland use?

The currency in Iceland is Icelandic króna. Electronic card payments are accepted in all retail shops, bars & restaurants, and is often the preferred method of payment.

What day does the Golden Circle Tour, which is included in a TUI Iceland trip, take place?

The Golden Circle Tour takes place the day after arrival, weather permitting, on Thursdays  & Mondays. Approx. pick-up time is from 08:30, (pick-up time is confirmed on arrival by the TUI team), with a return time of around 16:30.

What methods of payment are accepted for TUI excursions in Iceland?

We accept cash payment in Icelandic krona and British Pound Sterling, or by debit & credit card in GBP.

When does the Northern Lights tour, which is included in a TUI Iceland trip, take place?

We aim to run the Northern Lights hunt on the evening of your arrival. But, please check at your hotel reception around 18:00 to see if the weather is favourable and the tour is going ahead. If the weather isn’t great, we’ll reschedule your Northern Lights Tour for another night, when you’ll hopefully have a better chance of seeing them. In the meantime, you can experience the nightlife of Reykjavik.

When will the pick-up times of the inclusive elements of the TUI Iceland Holiday be confirmed?

On arrival in Iceland, the TUI team will have your itinerary with all pick-up times for the Golden Circle & Northern Lights tour.

Will I have a chance to do some whale watching?

Yes. We operate our very own whale watching excursion several times a week from Reykjavík harbour. The most common species of whale are minke, sperm, and hump back. Very occasionally, you'll see Orcas too, as well as dolphins and seals. Please bare in mind that we cannot guarantee any whale, dolphin or seal sightings on our whale watching trip. However, our supplier will give you another chance to go out, free of charge, if you don't see any. And, if you are due to go home the next day, the voucher is still valid for the next time you visit.

Will there be snow in Iceland during a TUI Iceland stay?

There's a 50% - 60% chance of snow falling between January - March, but rain is also possible depending on the temperature. 

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