Insurance

If you flew with TUI and need confirmation of a delayed flight to claim on your travel insurance, we'll issue this when you arrive home. Alternatively, you can request this by contacting us.

If your flights were with another airline, please contact your airline directly.

If you have an AXA policy that was booked in our retail stores on or before 1^st April 2024 or booked online on or before 16^th April:

TUI UK Limited, trading as TUI and First Choice, arrange travel insurance underwritten by Inter Partner Assistance S.A, part of the AXA Group.
 
If you are abroad and need urgent assistance please contact the Emergency Medical Assistance Service on +44 (0)203 093 0032

To make a claim online visit https://global.eu.axa.travel/claim/claim_home or call 0203 093 0032.

If you have an Allianz policy booked in our retail stores from 2^nd April 2024 or booked online from 17^th April:

TUI UK Limited trading as TUI and First Choice, arrange travel insurance underwritten by AWP P&C SA, administered in the UK by AWP Assistance UK Ltd under the trading name Allianz Partners.
If you need to make a claim, contact Allianz Partners direct - the contact number for their claims department is 0208 666 9336. If you need more information on making a claim, you'll find the details in your insurance policy document.

If you need proof that you didn't travel to make a claim on your insurance, contact our After Travel Customer Support team and they will arrange this for you.