Feedback

Your questions answered.

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How do I leave feedback for you?

If you'd like to leave us feedback on your holiday, please Contact Us.

How do I make a complaint about my holiday?

We're sorry that you have not enjoyed everything about your holiday, and hope that we can help to resolve this.

If you have a complaint whilst on holiday with us, please ensure you inform your TUI Rep, the accommodation management or airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 28 days of your return from holiday.

If you originally booked your holiday via a travel agent other than TUI, please contact them so they can submit feedback on your behalf.

To make a complaint, please complete this form to share feedback with us. Once you've completed your form, we'll send you an acknowledgment email with your reference number. We'll be in touch with the lead passenger on the booking within 28 days. Please provide us with as much information as possible, including your booking reference and holiday dates where applicable.

I had an accident whilst on holiday, how do I report this?

If you had an accident or injury and notified the resort teams of this whilst you were on holiday, then you should contact us within 3 months of returning from holiday. 

I had problems using my Travel Money Card whilst I was away - who do I contact?

If you had any problems using your Travel Money Card while you were away, please contact the card supplier directly on 0203 1300133 or email customerservices@tuiprepaidcard.co.uk. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider. 

I need to send in photo & video evidence of my recent holiday, where do I send it?

If you wish to provide photos or videos then please do this by emailing to aftertravelcustomersupport@tuiuk.com Please note that there is a restriction on the file size which is a maximum of 5mb.

If you are unable to do this then please send by recorded/registered post to

After Travel Customer SupportTUI UK
Alexandra House
1 Alexandra Road
Swansea 
SA1 5ED

Ensure you provide the lead passenger name, address with postcode, email address, booking reference and departure date so that we can locate your booking.

My Holiday Rep was really helpful - how do I let you know?

We love hearing about when our staff and hotel partners go the extra smile and make our customers holiday experiences special, so please contact us, please also let us know name and description of the rep and we'll make sure that your comments are shared.

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