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Can I book a holiday to Disneyland Paris?

Yes - To book your Disneyland Paris holiday with Walt Disney Travel Company International, please click here

Can I see TripAdvisor reviews on your website?

Yes - you'll find TripAdvisor reviews on each of the Hotel Details pages. You can click through to the main TripAdvisor website from here, too. 

Can you send me a brochure?

We're committed to sustainability, and for this reason we can't send brochures out in the post. You can see all of our latest brochures online.

Can you send me holiday prices?

You can search for the latest holiday prices and availability on our website. Alternatively, pop-in to your local TUI Holiday Store or give us a call. Sorry, we can't send you holiday quotes. This is because holiday prices and availability can change at any time. 

Do you sell golfing holidays?

We've got a selection of hotels that are great for golfers which you'll be able to find and book  from the hotel details  pages on our website. For more information, give us a call on 0203 4512688. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider. 

How do I know if my hotel has a rep service?

While you're away, you can speak to us anytime. We're available 24/7 via the TUI app. We also offer a rep service at some of our hotels.

You can also find out about the service you'll receive while on holiday in the "about the hotel" tab on the hotel details page. You can also find out more about the service you'll receive from TUI while on your holiday here

How do you work out your hotel ratings?

We rate our holidays based on our annual reviews and the feedback we get from our end-of-year Customer Satisfaction Questionnaires.

We score hotels and apartments from '2' for no-frills, good value accommodation, to '5' for more comfort and a wider range of facilities.

There may be some differences between accommodation that shares the same rating. That's where our 'plus' rating comes in. Please read through the hotel details page to find out what the hotel has to offer.

The ratings we give our hotels can be different from the official tourist board ratings. We usually show both our rating and the official rating on the hotel details page.  

I'm going on honeymoon - what name should I travel in?

You'll need to travel in the name that will be on your passport when you go on holiday. This will usually be your maiden name. 

I've shortlisted a holiday but the price has gone up - Why is this?

Adding a holiday to your shortlist means you can easily look at it again when you come back to our website. However, the price will still change if it's updated on the website.

When can I book a holiday for next year?

Sign up for our email newsletter and you'll be the first to hear when our latest holidays go on sale.

Where can I find out more about diving holidays?

Check out our diving holidays page for more information.

Why can't I find flights for the dates I want?

This may be because we don't fly to your destination on the day you've chosen - or the route might only be available during certain seasons. Take a look at our flights timetable to find out when and where we fly.

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