Renaissance Aruba Resort & Casino

Our expectations were completely different than what we experienced. Website is very misleading. This place is a hotel in a shopping area of town, not a beach resort. Beach Experience Need to take a 15 minute boat ride, which they say comes every 15 minutes, to the island that is associated with the hotel. Flamingo beach is great. We visited every day. Food The steakhouse at the hotel was phenomenal. The dinner and lunch buffet was average. Breakfast buffet was good. All Inclusive Package Just very difficult. Even though we had an all inclusive package, we had to sign for every drink and food order we made. Never had experience like that before. Even bottled water. The alcohol in the all inclusive package is the cheapest liquor you can get. Rooms Rooms are very average. Nothing special about the rooms. Tipping Every bar or food check had a hefty service charge. And they also ask for tips on each check. The employees told us that the service charge isn’t a tip. It is. The service charge goes to all servers on staff. However, if you want to give your server additional money, you can via the tip. Adults Only Even though it’s supposed to be an adults only “resort”, there are kids everywhere. Return Visit We made the best of the trip but won’t be back.

This resort made sure our honeymoon was perfect! My husband and I are having the time of our lives ❤️!! Also: The Man who checked us in at front desk (Gino Willems) was so helpful and deserves a raise! 😁🎉🏖🦀🐠 Thank you Renaissance! God bless you all 🙏🏻

Experience This is the first time and the last time we will stay with Renaissance. We’ve stayed with numerous Marriott Properties and have never had an issue up until now. We were given benefits one day and taken away the next. They took away our room keys next day and swapped them. We were offered a different rate and then when we got there the rate changed by $841 due to booking person not being present (although we have never had an issue with that in the past with all of our Marriott stays.) The front staff are unapologetic and treated us like garbage. Definitely not recommended if you’re into customer service or being treated with respect. Rooms Our bathroom was also covered in black mold on the walls and floor. Not the type of cleanliness that I thought we’d receive in a 4 star resort. Misleading The resort pictures also make you believe this is a beach resort. It’s a city resort with a boat ride to an island. The only positive thing we’ve experienced here was the supervisor at Aquarius, Juanita, who was very nice... Along with the helpful bell staff.