Contact Us

WE’VE GOT PERSONALISED SERVICE DOWN TO A T.

Pop in to one of our TUI Stores and let our Travel Experts help tailor-make your perfect getaway.

Whether you’ve already booked online or in store and need a helping hand, or you’re thinking about your next holiday, our in-the-know Travel Experts are on hand to lend their expertise and take the hassle out of planning your trip.

Avoid the queues by phoning or emailing your local store to book an appointment.

If you have a query, take a look at our Ask a Question section. If you can’t find what you’re looking for, please feel free to contact us. Please note that the listed opening times are for our Contact Centres. If you wish to speak to one of our Retail team, please refer to our Store Finder for details.

Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras.

Pre-travel Enquiries

If you have a booking that is yet to depart, you can either manage your booking online, click on the ENQUIRE NOW button or contact our Pre-Travel team – look for your holiday type below and call the number that’s listed.

ENQUIRE NOW

CRUISE

CRUISE
TUI River Cruises: 0204 578 0993 for all enquiries
Marella Cruises: 0203 636 1862

Marella Cruises only:

Shore excursion enquiries: 0203 451 2728 or email us
Finishing Touches 0203 451 2695
To pre-book your cabin: 0203 451 2682
Surprise at Sea: 0203 451 2963
Port Parking: 0871 230 2800
Marella Memories: 0203 636 1439

Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Please check with your network provider.

GROUPS

GROUPS

Holidays for groups of 10 or more passengers: 0203 451 2684

Opening times:
Monday - Friday 09.00 - 19.00
Saturday 09.00 - 17.00
Sunday 10.00 - 17.00

HOLIDAYS AND FLIGHTS

HOLIDAYS AND FLIGHTS
Holidays and Flights: 0203 451 2688
Opening times:
Monday - Friday 09.00 - 19.00
Saturday 09.00 - 17.00
Sunday 10.00 - 17.00

ASSISTED TRAVEL

ASSISTED TRAVEL

If you require special assistance, or would like to discuss your accessibility or welfare requirements, you can call us on 0800 145 6920 or click here for more information.

Opening times:
Monday - Friday 09.00 - 19.00
Saturday 09.00 - 17.00
Sunday 10.00 - 17.00

WEDDINGS AND RENEWAL OF VOWS

WEDDINGS AND RENEWAL OF VOWS
  • Email us
  • 0203 451 2716 (Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Please check with your network provider.)
Opening times:
Monday - Friday 09.00 - 19.00

TRAVEL UPDATES

TRAVEL UPDATES

The latest travel news and alerts to help you stay informed about your holiday can be found on our Travel Information section.

While You're Away

CRUISE - ONBOARD

CRUISE - ONBOARD

If you’re onboard, just pop along to reception. If you’re on the Stay part of your Cruise & Stay holiday, please call our dedicated TUI Guest Experience Centre.

WHILE YOU'RE AWAY

WHILE YOU'RE AWAY

If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. Here’s how you can get in touch:

  • Download the TUI App – this is the easiest way to get hold of us
  • Call +4420 38 303 111 (calls from abroad will be charged at international rates)
  • Text 80247 (text messages are charged at your standard network rate)
  • If you're staying at a hotel with 24/7 Online and Hotel rep service, watch our short video about the service you can expect from TUI while you're away.

ISSUES WHILE YOU'RE AWAY

ISSUES WHILE YOU'RE AWAY

If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. We’ll do our best to resolve your problem on the spot. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday.

Watch our short video about what to do if you have an issue while on holiday.

When You Get Home

FLIGHT DELAY COMPENSATION & LUGGAGE CLAIMS

FLIGHT DELAY COMPENSATION & LUGGAGE CLAIMS
  • To find out more about flight delay compensation, please click here.
  • Use this form to contact us about a delayed flight. Please have your flight number handy.
  • For luggage claims please use this form to find the best option for you.

HOLIDAY FEEDBACK

HOLIDAY FEEDBACK
Now that you’ve returned from your holiday, we’re keen to hear about your experience:
  • If you originally booked your holiday via a travel agent other than TUI, please contact them so they can submit feedback on your behalf.
  • Alternatively, you can use this form to share feedback with us. You’ll need your booking reference and departure date handy.
  • Once you’ve completed your form, we’ll send you an acknowledgment email with your reference number.
  • We’ll be in touch with the lead passenger on the booking within 28 days.