Customers due to go on holiday 28th August
We understand how important holidays are to our customers, which is why we’re doing everything we can to keep operating as many flights as possible to and from the UK, despite the significant impact to all airlines following the National Air Traffic Control Services (NATS) issue.
It is therefore with deep regret that we have been given no choice but to cancel a small number of outgoing holidays due to the repercussions of the NATS system issues. These flights are listed below. Those customers impacted will be contacted by us directly to discuss their options, which include amending to an alternative holiday or getting a full refund.
Customers due to travel home from their holiday on 28th August
We would like to reassure customers currently on holiday and due to fly home that their flight will operate but may be subject to delay. We will continue to keep them updated directly via the TUI app and email.
Our priority remains communicating directly with our customers and making sure they are looked after during this unexpected disruption.
Customers due to travel on holiday on 29th August
We are expecting some delays to our programme and will be in touch with customers directly should travel plans change. Customers travelling on Tuesday 29th August should travel to the airport as usual, unless contacted directly by TUI and told otherwise.
For customers travelling on a TUI package holiday but with an alternative airline, for example easyJet or British Airways, and have been advised their flight has been cancelled, our customer services team will be in contact directly to discuss options.
Monday 28th August – National Air Traffic Control Services system failure – cancelled flights:
TOM1100 – Belfast to Heraklion, Greece
TOM306 – Birmingham to Antalya
TOM 6154 – Cardiff to Bourga
TOM6160 – Cardiff to Tenerife South
TOM7128 – East Midlands to Tenerife South
TOM526 – Glasgow to Dalaman, Turkey
BY656 – Glasgow to Enfidha-Hammamet, Tunisia
BY590 – London Gatwick to Antalya
TOM 4146 - London Gatwick to Corfu
BY564 – London Gatwick to Dalaman, Turkey
TOM770 – London Gatwick to Hurghada
TOM4126 – London Gatwick to Las Palmas, Gran Canaria
TOM450 – Manchester to Hurghada
TOM2146 – Manchester to Lanzarote
TOM2106 – Manchester to Tenerife South
TOM1176 – Newcastle to Las Palmas, Gran Canaria
