We appreciate the distress many customers have experienced evacuating their hotels as a result of the wildfires in Rhodes. Our teams have done all they can to ensure your safe transition home. Here’s some key information to note:
LUGGAGE
We are aware that some customers who had to evacuate hotels may have returned to the UK having left some personal belongings behind. Our teams on the ground are working together with hoteliers to carefully collect left luggage. We are also in the process of matching luggage and belongings with owners based on our customer data, and then arranging transportation from Rhodes to home addresses.
This may take some time, and we greatly appreciate our customers’ patience.
If you are without your luggage, please enter your data in the following digital form to help our efforts to trace your luggage and return it to you: https://www.tui.com/short/CywKA
