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Xel-Há is where nature lovers can surround themselves in the very best that the Riviera Maya has to offer. Tick off one of life's bucket-list experiences with a range of dolphin interactions. Not only will you get to meet these intelligent sea creatures for an immersive session in the water, your lunch and drinks are included and you'll have full access to the rest of the park and its activities for the rest of the day. Choose your experience:


Delphinus Harmony:

Enjoy a heartwarming and fun encounter with dolphins in a safe and friendly environment. You'll have the opportunity to learn about and interact with them across 10 activities during your 20 minutes in the water. You'll be with up to 10 participants and it includes a towel and locker.

Interax:
Allow the dolphins to take you on a water adventure. Get to know your silky-soft host by enjoying 14 games and activities together in the water for 30 minutes. You'll be with up to six participants and it includes a towel and locker.

Gimme all platinum:

Enjoy the most exciting dolphin adventure. Play, interact, and create unforgettable memories. Through 18 engaging activities, including a dolphin trek, you'll discover their abilities while connecting with these amazing marine animals in an experience full of energy, and fun. You'll be in the water for 45 minutes with up to four participants and it includes a towel and locker.

Main features

Free cancellation
Place: Riviera Maya / Playa del Carmen
Duration: from 4 hours to 8 hours
Language: Spanish, English
Mobile voucher accepted

Additional features

Guided tour
Instant confirmation
Meal included
e-Voucher
Hotel pick up

Why you’ll love this…

  • You can choose from the Dolphin interaction packages at Xel-Há
  • You'll get full access to the park and over 20 activities
  • Lunch, drinks, transport and amenities are included as standard

Important to know

  • Cameras, smartphones or any audiovisual devices are not allowed due to the safety of the dolphins
  • Photos can be purchased during your time at the park
  • Children under 5 are welcome for free, however an extra charge applies to dolphin swims, to be made in the park on the day
  • This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation efforts
  • The standards strictly prohibit breeding for commercial purposes, the use of behavioural drugs, the capture of wild cetaceans and food deprivation techniques, among other measures
  • Government-mandated tax: A fee of $50.00 MXN per person (including children) will be collected at check-in, in accordance with Article 60 of the Tax on Activities with Aquatic Animals
  • Restriction for Dolphin Trek: Not available for children under 8 years old, for pregnant women, people with heart conditions, lung conditions, asthma, ear diseases, or recent surgeries. Upon arrival at the location, minors will be assessed to ensure they meet the minimum height and shoulder width requirements. The age suggestion for children is based on the dimensions and weight of the equipment: 32 kg (70 lbs) out of the water and 7 kg (15 lbs) underwater
  • Some activities in Xel-Ha are available for at an addotional cost, such as Adrenalina, Sea Trek Discover, Power Xnorkel, Zip-Bike, Stinray Ecounter, Sea Trek, Manatee Encounter
  • Remember to bring your swimming gear and watershoes
  • Only suncream containing titanium oxide and zinc oxide is allowed in the park
  • Not suitable for expectant mothers or guests with back problems
  • Not suitable for guests who can't swim
  • Not suitable for guests with cardiac or respiratory problems
  • Height, weight and/or age restrictions may apply
  • Bring bathing gear and sunblock
  • Bring money for extras or gratuities
  • Sun loungers not included
  • Not suitable for those with reduced mobility due to moderate walking distance during tour
  • Not suitable for those with severe allergies
  • Children must be supervised by an adult (over 18 years) at all time
  • Bring biodegradable insect repellent
  • Bring your passport or official EU identification
  • Some entrance fees and optional extras are payable locally
  • Please note that all times are approximate and subject to change

Cancellation policy

Receive a 100% refund if you cancel up to 1 day before the experience begins.


What’s included

  • Dolphin interaction
  • Equipment
  • Locker
  • Drinks
  • Food
  • Open bar serving locally branded drinks
  • Lifejacket
  • Admission fees

Booking fee

Good news! No extra fees are applied to this booking.


Pickup points

To see which pickup points are available, check under availability & prices.

Provider

TUI MEXICANA SA DE CV