According to our research, Brits aren’t smiling as much as they used to, and we want to do something about it. So, to make sure Marella Cruises passengers spend more time smiling per nautical mile, we brought former Eastender Ross Kemp onboard to see if our brand new Smiletinerary programme works on even the toughest of customers. And, while you may know him for his gritty documentaries, onboard Marella Explorer 2, Ross couldn’t stop smiling. Watch the video above to see what Ross got up to, from grin-inducing workouts to spa treatments designed to make you beam.
We’ve created the Marella Cruises Smiletinerary to help our passengers smile even more than usual. So, what can you expect? Well, we’ve thought of everything, from spa treatments and comedy sets to smile-inducing exercise classes and an extra-special turndown service. Join us onboard Marella Explorer and Marella Explorer 2 this September to experience it for yourself.
We invited smile psychologist Emma Kenny on Marella Explorer 2 to find out how many times a day Marella Cruises passengers crack a smile – and which onboard activities make our guests beam the most. She found that the warm welcome and top-notch service passengers received on the ship made 83% of guests smile over 60 times a day – three times the average smiles on land. Plus, 95% noticed they were smiling more while onboard. But we knew there was still work to be done. So, alongside our Head of Nautical Smiles, Emma developed a staff training programme to help crew give the best smile-starting service possible – both on and off the ship. Check out our video to see it for yourself – it’s packed with simple tips to help staff spread more smiles than ever before.
To make sure we’re delivering more smiles per nautical mile, we’ve appointed our very first Head of Nautical Smiles. Nic Spanoudes, General Manager on Marella Explorer 2, is the perfect fit. Known for his upbeat personality, he’s been delivering outstanding customer service for 18 years. Alongside psychologist Emma Kenny, Nic’s created a training programme designed to help staff get our passengers beaming.