#nauticalsmiles

#NAUTICALSMILES WITH ROSS KEMP

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According to our research, Brits aren’t smiling as much as they used to, and we want to do something about it. So, to make sure Marella Cruises passengers spend more time smiling per nautical mile, we brought former Eastender Ross Kemp onboard to see if our brand new Smiletinerary programme works on even the toughest of customers. And, while you may know him for his gritty documentaries, onboard Marella Explorer 2, Ross couldn’t stop smiling. Watch the video above to see what Ross got up to, from grin-inducing workouts to spa treatments designed to make you beam.

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SMILETINERARY

We’ve created the Marella Cruises Smiletinerary to help our passengers smile even more than usual. So, what can you expect? Well, we’ve thought of everything, from spa treatments and comedy sets to smile-inducing exercise classes and an extra-special turndown service. Join us onboard Marella Explorer and Marella Explorer 2 this September to experience it for yourself.

Full smiletinerary here

WHICH MARELLA CRUISES SHIP IS FOR YOU?

Take our quiz to find out. Plus, enter our competition to win a cruise for two. Enter your details at the end of the quiz to be in with the chance of winning a seven night cruise on Marella Explorer 2. Get your #nauticalsmiles going with a trip on…

Take the quiz

1/5 Who are you cruising with?

Friends
Friends
Your partner
Your partner
Your family - including the kids
Your family - including the kids
By yourself
By yourself

2/5 While onboard, you would rather…

Try out all the restaurants
Try out all the restaurants
Relax at the spa
Relax at the spa
Tackle the climbing wall
Tackle the climbing wall
See a West End-style show
See a West End-style show

3/5 Which type of food would you rather eat for dinner?

Tapas
Tapas
Pan-Asian
Pan-Asian
Steak
Steak
Familiar dishes from home
Familiar dishes from home

4/5 In the evening, you would prefer to…

Listen to a live pianist
Listen to a live pianist
Spend the night on the dancefloor
Spend the night on the dancefloor
Watch a film under the stars
Watch a film under the stars
Enjoy a musical number at the Broadway Show Lounge
Enjoy a musical number at the Broadway Show Lounge

5/5 Which destinations do you want to see on your itinerary?

The Caribbean, including Barbados and St Lucia
The Caribbean, including Barbados and St Lucia
The Baltics, including Sweden and Russia
The Baltics, including Sweden and Russia
The Far East, including Thailand and Malaysia
The Far East, including Thailand and Malaysia
The Mediterranean, including Greece and Turkey
The Mediterranean, including Greece and Turkey

SMILE INDUCTION

We invited smile psychologist Emma Kenny on Marella Explorer 2 to find out how many times a day Marella Cruises passengers crack a smile – and which onboard activities make our guests beam the most. She found that the warm welcome and top-notch service passengers received on the ship made 83% of guests smile over 60 times a day – three times the average smiles on land. Plus, 95% noticed they were smiling more while onboard. But we knew there was still work to be done. So, alongside our Head of Nautical Smiles, Emma developed a staff training programme to help crew give the best smile-starting service possible – both on and off the ship. Check out our video to see it for yourself – it’s packed with simple tips to help staff spread more smiles than ever before.

Head of Nautical Smiles

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To make sure we’re delivering more smiles per nautical mile, we’ve appointed our very first Head of Nautical Smiles. Nic Spanoudes, General Manager on Marella Explorer 2, is the perfect fit. Known for his upbeat personality, he’s been delivering outstanding customer service for 18 years. Alongside psychologist Emma Kenny, Nic’s created a training programme designed to help staff get our passengers beaming.

View Nic's CV

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THE SCIENCE BIT

Here at Marella Cruises, we conducted a smile-focused survey, and found out that – because of the stress of everyday life – we’re all smiling less than ever. But it’s not all bad news – research shows that smiling more can add years to your life, and it told us the top 10 things that make us beam. So, we designed our Smiletinerary programme to get our passengers grinning from ear to ear.

56%

of us are smiling less because of political uncertainty

68%

said that a random act of kindness would put a smile on their faces

63%

agreed that sunshine makes them smile